Al Bateen Palace Tours

We stayed in the one bedroom executive apartment. There were 3 of us (me, my wife and our teenage son), so we had a rollaway bed brought in. Overall, the apartment was in good working order and clean. And it is very convenient that the hotel is attached to the mall. But there were a few minor challenges/shortcomings. First, Expedia advertised the apartment as having 2 bathrooms when it only had one which is inside the bedroom (confirmed with front desk none of the one bedroom apartments have 2 bathrooms). Second, we were constantly asking for more towels because the housekeeping staff would only leave 2 towels despite us asking for 3. Third, there is a washer/dryer as well as plates and utensils, which is great, but the hotel does not provide or sell laundry soap or dish soap/sponge, these you must supply yourself. Fourth, the hotel does not seem to have a pay at property option, you MUST prepay. Lastly, for me it is a turnoff when the hotel front desk tries to upsell the room and imply that the room you booked is inferior, especially when we already paid a high rate for the room we reserved (we were in town during F1 as well as the crypto convention so rates were higher than usual).

Very nice hotel within an office tower. The hotel starts on the 18th floor. Very nice views, very nice rooms. Welcoming staff.

The rooms were spacious and nice. The breakfast buffet was delicious. The staff were friendly and helpful.