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"I was supposed to meet a family member here, but their flight was canceled and could no longer meet me here in Japan. I needed to cancel this reservation because of this disappointing turn of events. I messaged the hotel staff during the window of time necessary to cancel without late-cancellation fees, however the staff did not respond to me until after that window had passed, and would not budge on their policy of charging me for the entire stay. I was very unimpressed by their business ethics...

"It's a hotel in the mt. Hiko area. The room is a bit dated and requires a bit fixing, but overall it's a nice stay. The view overlooking the mountain and forest is great. "

"A bit old but everything's working fine. Breakfast ok though coffee was not so good. Good value."

"The Hinanosato was renovated about 6-8 years ago and it is an amazing place to stay - the decor is heavy on 60's themes which gives it a mellow / laid back feel. The staff are great, the breakfasts were wonderful and our room had a spectacular view of the Mikuma river. Parking on site is very limited but they have a couple parking lots nearby that can be used. Highly recommend this hotel!"

"Easy to find, comfortable and clean. A very good hotel, will back again"

"Very good"

"Very kind staff and clean room. Good breakfast options! "

"Organized, good food"

"The staff was excellent and provided great service. I would (and have) stay at R9 properties at any time!"

"Very lind service and nice food."