「When we arrived we were put on the 2nd floor but the lift wasn't working thankfully the staff carried our suitcases up, got to our room seemed ok .nice and warm but what we didn't realise at the time the heating had just gone off and later we found out it comes on full with no chance of turning it off and your can't open the windows. We only had one set of towels for two people and very little teas, coffee, milk and toilet rolls. We went and asked for them and were given them straight away and...
「When we arrived we were put on the 2nd floor but the lift wasn't working thankfully the staff carried our suitcases up, got to our room seemed ok .nice and warm but what we didn't realise at the time the heating had just gone off and later we found out it comes on full with no chance of turning it off and your can't open the windows. We only had one set of towels for two people and very little teas, coffee, milk and toilet rolls. We went and asked for them and were given them straight away and...
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