Schneifel Ski Vacations

Great room and excellent location!

Staff location amenities

Firstly, the staff are extremely hard working, and attentive. They are a credit to the hotel. Our room was a bit tired. Very odd that the light switches were situated behind your pillows, so we kept catching these in the night. Bathroom could do with a revamp. Grout all needs cleaning, sealant needs replacing. The limescale in the bottom of the toilet needs sorting out. I know this is beyond the hotel’s control, but the area is having a lot of construction work, and they started up at 6.30am every morning!!!

The bathroom had old amenities and ripped towels. The rest was great!

This is one of the best hotels I have ever stayed at in my tenure in travel. If I'm going to be in the Cologne area or staying in any places within a 1 hour radius, this is going to be my only place to stay while I'm there. <3

The staff were amazing! The hotel was lovely and comfortable.

This is one of the best hotels I have ever stayed at in my tenure in travel. If I'm going to be in the Cologne area or staying in any places within a 1 hour radius, this is going to be my only place to stay while I'm there. <3

Bottle of wine in our room. The admitting clerk helped us to move luggage to room. This place is huge and could use a map

The room were clean, however upon further inspection the

This hotel is not that close to the airport. I don't know how it can be called the aoirport hotel. The front desk is not that attentive. I like hotels that has 24/7 front desk operation. This hotel's front desk closes after 10:30pm, but even when it is open it is almost non existent. The room do not have a coffee machine or a kettle to make tea. I wish I had a kettle in the room. I also did not realize that I had to turn on the knob on the heater in the room. I slept in cold the first night, as there were no front desk to call and ask why the room was cold. I was not told (when I checked in) that I am myslf responsible to turn the heat on in the room.

Nice hotel but close to "shady part of city between hotel and central train station. Felt unsafe to walk that route after dark.