North Fork Ski Vacations

Rooms were very clean, AC was hit or miss, didn't seem to be working at the end of my stay.

The hotel was unique. It felt like you were staying in a relative’s mansion. The location was terrific. We could walk to downtown Montclair easily.

Staff was great and responsive

This hotel is very basic for the price; the rooms are very simple. Breakfast is basic; I recommend having breakfast at a typical cafe for a better experience and quality. The mattresses are very soft, and the air conditioning is quite old and noisy. They should renovate and modernize the rooms. The reception staff does nothing to make a difference; their service is very poor.

Great location in 51st and 7th ave….3 minute walk to Times Square and 10 minute walk to Central Park. Right in the Theater District as well. Kendrick at the main desk was awesome. Very friendly and helpful. We were upgraded to a junior suite. The room was very large for NY standards. It was a bit dated, but very comfortable. The only downside to the property was no in room coffee. It was our second stay there, and we would definitely go back. The doorman was also very helpful and pleasant. Lots of helpful tips. Not related to the property…Ubers are very expensive in NY and can randomly charge extra for things like traffic, weather, etc. Our doorman recommended taking taxis instead and it cut our costs easily in half. For example…Uber from LaGuardia was $130….we took a taxi back to LaGuardia for $65…

First time staying in flat iron district. Everything lived up to expectations.

Hotel hits all the 5 star spots apart from 2 points. 1 - the rooms are not soundproof at all, and being able to hear the conversations in the room next door so clear that i could repeat what they were saying is not what i would expect. Second - the front desk staff are not as polished and committed to the level of service i would expect from a top end 5 star hotel. Doormen were top class. All in all it's a good hotel, but with so much choice in NY, i have stayed in better.

Service and cleanliness

This hotel overall was nice! My daughter and I arrived around 11:30 and they were able to accommodate us with a room early. It's located in the heart of Times Square which was a plus. The communication and attentiveness of the staff can be improved however. I've stayed at other hotels in Times Square where I've received better customer service overall. For example, after making it to the 42nd floor to our room, I couldn't figure out how to turn on the lights in the room. I had to call the front desk to figure that out. If the lady checking us in would have provided that information, I would've been so confused why the lights, TV, air wouldn't work. Also, no one offered to bring our bags up to our room for us and there was a long wait to pick our bags up from the holding area the day of departure. Also, the elevators were SLOW and oftentimes, it seemed as if only one was working.

The hotel is in a perfect area for times square commute however the amenities weren't as helpful. The fact that every time we needed ice, we had to go to the grab and go shop but they limited us to 1 cup of ice each time. I understand that they are the only spot that provides ice for their shop and the hotel so they have to limit supply, but it was extremely hot during my stay and ice was a must!! Other than that, everything else was ok. The room was smaller than I expected but it worked out well for my husband and I.

Wonderful property and exceptional staff!

Air conditioning worked great

It is an appealing, older, traditional hotel ideally located in the theater district only a block from times square. The room was well appointed and comfortable. There is a nice lounge on ground floor. The AC worked well and there was minimal street noise. There is no breakfast but a deli next to the hotel has a wide variety of chouices for breakfast at at reasonable price, A parking garage is conveniently located across the street.

Rooms were very clean, AC was hit or miss, didn't seem to be working at the end of my stay.