North London Romantic Vacations

Staff were great.

x

Nice place

GOOD

Smaller than expected but a great place, location and help. Laundry was a big plus.

On site bar and one of the biggest/nicest breakfast buffets we have ever seen.

The Londoner compares itself to 5 star London hotels such as The Langham but it's service, it's rooms and it's breakfast don't compare at all. The rooms are fine, the Japanese toilets throughout the hotel are brilliant. The toilet area of the room would benefit from underfloor heating. The rooms could do with more lighting as it's virtually impossible to put on makeup as the lighting is so poor. The breakfast is average. There's no berries at all which isn't 5 star standard. When you are seated at breakfast you are asked what drinks you would like. The drinks then take 10 to 15 minutes to arrive. The hot menu is presented to you and the hot food takes less than 5 minutes to arrive. Top tip, finish your fruit or continental before ordering your hot food or you will be playing pass the plate around the tiny table. On day 3 we were seated in a different area with different waiting staff. We asked, as every morning, for decaf Americano with hot milk, and we're brought ordinary Americano, not decaf. The Italian waitress then proceeded to argue with me and tell me I had ordered incorrectly. She argued so much I had to put my fingers in my ears to shut her up. Hardly 5 star service. After checkout you can use the spa until 6pm. On arrival at the spa at 12 noon we were told we couldn't have a robe because they are reserved for paying spa guests and I didn't need a gown anyway. Terrible customer service.

Hotel clean and staff friendly and helpful. Parking good. Excellent breakfast cooked or cereal. Rooms clean. Close to underground. Lots of restaurants, shops and coffee shops close by.

Good price.

Nice place