Franklin District Romantic Vacations

Reception staff were very welcoming, friendly and most importantly their smiles seemed genuine. Instructions for the basement car parking was made very clear. Note to management: give the girls a nicer uniform, make it modern and get rid of the grey colour. The girls smiles made up for the dull uniform. The first room I was allocated, was clean but the bathroom door was not hung well. This created a wide gap between the wall and door whereby personal privacy in the bathroo was an issue. Reception were great and remedied this straight away by moving me to another room. Rooms were clean and tidy but lacked the 'luxury' feel of the public spaces such as reception, lobby and restaurant. I note 'luxury' is in the hotels branding. Restaurant was almost empty when we ate there, in fact we felt that staff 'hurried' us along for dinner on Sunday night because it was 8pm and they were 'having a slow night' (staff words). They ended up giving us room service from the restaurant menu and waived the room service fee. Each meal we had, breakfast and dinner, were top-notch. Absolutely incredibly tasty so our compliments to the chef and kitchen staff. Meal portions were very good and I couldn't finish them all but oh such great meals they were. Bar/restaurant staff were friendly and attentive. Overall stay 8/10. I would stay again.

My stay at Hotel Horizon by SkyCity was simply outstanding and possibly the best hotel service I have experienced in New Zealand in a very long time. From the moment I arrived, the staff were incredibly accommodating, friendly, and genuinely positive. Nothing was too much trouble, and their warm attitude made the experience truly memorable. The facilities are excellent, the service throughout the hotel was brilliant, and every detail reflected a commitment to exceptional hospitality. A special mention must go to The Grill restaurant. The food was outstanding and easily among the best dining experiences I have enjoyed while staying at a hotel. The rooms were exceptional – without doubt some of the best I have stayed in. Stylish, comfortable, and beautifully presented, they made for a truly relaxing stay. An amazing experience from start to finish. I highly recommend Hotel Horizon by SkyCity and look forward to returning. Congratulations to the entire team for delivering world-class hospitality.

We travel to Auckland a lot and always stay at the Grand, we have found it to be situated nicely for convenience of walking to town etc, always clean friendly with an excellent Valet service Recommend to anyone wanting a convenient and cost effective place to stay in the city

Need more staff on the restaurant service as very slow.

Very nice and tidy clean room! Was a pleasure to stay in :)

We travel to Auckland a lot and always stay at the Grand, we have found it to be situated nicely for convenience of walking to town etc, always clean friendly with an excellent Valet service Recommend to anyone wanting a convenient and cost effective place to stay in the city

My stay at Hotel Horizon by SkyCity was simply outstanding and possibly the best hotel service I have experienced in New Zealand in a very long time. From the moment I arrived, the staff were incredibly accommodating, friendly, and genuinely positive. Nothing was too much trouble, and their warm attitude made the experience truly memorable. The facilities are excellent, the service throughout the hotel was brilliant, and every detail reflected a commitment to exceptional hospitality. A special mention must go to The Grill restaurant. The food was outstanding and easily among the best dining experiences I have enjoyed while staying at a hotel. The rooms were exceptional – without doubt some of the best I have stayed in. Stylish, comfortable, and beautifully presented, they made for a truly relaxing stay. An amazing experience from start to finish. I highly recommend Hotel Horizon by SkyCity and look forward to returning. Congratulations to the entire team for delivering world-class hospitality.

Situated in downtown area near restaurants and harbour amenities

We travel to Auckland a lot and always stay at the Grand, we have found it to be situated nicely for convenience of walking to town etc, always clean friendly with an excellent Valet service Recommend to anyone wanting a convenient and cost effective place to stay in the city

Great service and great rooms

Situated in downtown area near restaurants and harbour amenities