Florida Romantic Vacations

Bathroom was not clean. Rooms have had face lift, but overall the place looks worn. Had to repeatedly ask for towels every single day even though our room were cleaned daily, there were never enough towels for the family, although the hotel knew exactly how many were in our party.

Helpful staff. Very close to the convention center!

Room was in good condition just small.

Clean room, excellent ammities, and pleasant staff.

The room was satisfactory. Nothing bad, but nothing great. The entire check-in, check out, and valet parking service were thoroughly disorganized. The elevator format for accessing floors was unique and equally user unfriendly. The attempt to make the Service chic and sophisticated was an utter and complete failure. The breakfast, which was included, was also average at best. The best part of the hotel was the friendly and courteous staff.

Room was in good condition just small.

The property is beautiful and most of the staff were kind and attentive, but several issues took away from the experience. At check-in, we were told we could self-park across the street with in-and-out access. When we returned later, that was not the case, leaving us no choice but to pay $70 per day for valet. It would have been helpful to know that upfront. There was constant nickel and diming. Beach umbrellas were $30, even though they were already set up and had to be removed if not used. Guests were not allowed to sit in beach chairs before 9am. The hot tub was closed, other pools were roped off and sitting unused, and the pools that were open were freezing cold. Our room was nice but not properly cleaned. There were loose peanut M&Ms scattered on the floor in the corner, which was concerning. When I paid cash for a beach drink, gratuity was included but my change was kept without asking. We were also chased down in the lobby over a meal charge that turned out to be staff error, which felt uncomfortable and accusatory. Watching guests be moved for a three-day photo shoot was also distasteful. Overall, the high costs, miscommunication, and unavailable amenities made it hard to feel the stay justified the price.

Clean room, excellent ammities, and pleasant staff.

The room was satisfactory. Nothing bad, but nothing great. The entire check-in, check out, and valet parking service were thoroughly disorganized. The elevator format for accessing floors was unique and equally user unfriendly. The attempt to make the Service chic and sophisticated was an utter and complete failure. The breakfast, which was included, was also average at best. The best part of the hotel was the friendly and courteous staff.

Bathroom was not clean. Rooms have had face lift, but overall the place looks worn. Had to repeatedly ask for towels every single day even though our room were cleaned daily, there were never enough towels for the family, although the hotel knew exactly how many were in our party.

Great pool, amenities, location