East Neuk Pet-friendly Vacations

Food was excellent. Staff very nice. Weird they only offer optional cleaning.

Incredible experience! Upgraded room was wonderful. Construction was tough around it but not the fault of the property. :)

What a gem! Rooms are spacious and well maintained. Bathroom is updated and the shower is excellent. The staff were lovely. Highly recommended.

Lovely breakfast with good choices

Areas clean staff ultra friendly

We stayed at The Glasshouse (Glenlivet Suite) with our toddler from July 17–22. The hotel’s location is excellent—close to Edinburgh’s major sights but still peaceful, and the rooftop garden was a beautiful place to relax. Several staff really made our stay: Conall at the bar was outstanding with whisky knowledge and hospitality. Sam was kind and attentive, and a lovely staff member at breakfast gave great advice for a toddler-friendly park (Princes Street Gardens) and warmly engaged with our son. The room was well-appointed with thoughtful touches like whisky and chocolate, and the nearby car park with a 50% hotel discount was a plus. However, a few areas missed the mark for a five-star hotel. Housekeeping was inconsistent (we had to ask repeatedly for basic things like towels and trash pickup), turndown service was minimal, and room service was slow and underwhelming. Breakfast, while served with warmth, was overpriced for the quality. The bar could also benefit from light food options. We appreciated the thoughtful staff and setting—but consistency in service would go a long way in delivering the luxury experience The Glasshouse aims to provide.

Comfy beds, very clean, staff are very attentive and courteous

Excellent location. Clean room with comfortable features. Funky decor in lobby which was fun. Biggest negative for us was that the hotel was so crowded and loud- you couldn’t really enjoy the common areas…it seemed there were wedding/s and the parties really created a lot of noise and crowds. We would come back to the hotel and feel like we needed to go straight to our room which was a bummer !

Food was excellent. Staff very nice. Weird they only offer optional cleaning.

Incredible experience! Upgraded room was wonderful. Construction was tough around it but not the fault of the property. :)

What a gem! Rooms are spacious and well maintained. Bathroom is updated and the shower is excellent. The staff were lovely. Highly recommended.

We were right in the center of it all. Fantastic!

The staff were helpful and courteous.