Mid-Atlantic Luxury Vacations

The staff is the kindest, brightened our day!

Great location and excellent customer service. I would choose to stay there every visit to NYC.

Clean room. Great helpful staff. Remote wasn’t working but that’s ok

My stay at Sofitel New York was excellent overall. The hotel was very clean, well-maintained, and the staff was friendly and helpful throughout my stay. Guest services, in particular, were efficient, responsive, and made everything feel seamless from check-in through most of the trip. Unfortunately, my experience took a disappointing turn on the day of checkout. The hotel attempted to authorize and charge my credit card $500, claiming that my bachelorette party was playing loud music until 4 AM, disturbing other guests, and that security had come to our room after a warning call from the front desk. This was completely inaccurate. My group and I were not even in the room from approximately 12:30 AM to 4:00 AM. When we returned, we were winding down for bed—there was no music playing, and we were simply talking at a normal level. We never received any call to the room, nor did security come to our door at any point. It was extremely disheartening to have such a reputable hotel attempt to charge a significant fee based on claims that did not occur—especially without contacting us first to discuss any alleged issue. Experiences like this raise serious concerns, particularly as I’ve since seen similar reports online involving hotels in New York City. While the property and most of the staff were wonderful, this situation left a lasting negative impression and should be addressed with greater transparency and fairness.

The bar prices are crazy expensive for no reason and restaurant staff are not really nice However the managers there are delightful

The staff is the kindest, brightened our day!

Clean room. Great helpful staff. Remote wasn’t working but that’s ok

The bar prices are crazy expensive for no reason and restaurant staff are not really nice However the managers there are delightful

Do deep cleaning throughout the property, and take down mirrors in the actual showers.

Very charming old world class. Convenient to Broadway theaters and lots of restaurants.

The staff is the kindest, brightened our day!

Staff are lovely. Room was fine. Location is nice.

The staff is the kindest, brightened our day!

Really loved this hotel and you cannot beat the location! Just steps away from Times Square, but nestled in enough that it’s quiet and lovely. I would definitely stay here again. The room was great, small but quaint and the staff were super nice.