East Side Luxury Vacations

Very kind and helpful staff. Hotel is accessible to many different areas for easy transportation.

We love this place for its friendly staff, the concierges are amazing, the location is great and the rooms nice and clean Need to keep the price level to stay attractive though

Great location and the rooms are immaculate. On my many stays, this is the first time a doorman greeted me upon arriving and leaving the hotel( he recognized me throughout my stay). My only suggestions is that staff should greet and acknowledge guest coming and going. Read up on The Ritz Carlton customer service philosophy. I still fully recommend The Lombardy.

Loved it Hotel!!!

Stayed at the towers, room was comfortable and staff was helpful. Blinds weren’t working when I tried to close and after it was fixed the shades wouldn’t open. So it was hard to enjoy the view from the 51st floor

It was a bit smaller than expected because so much of the information about the hotel is wrapped up in the resort. However, it is in Manhattan after all and that's kind of how things go there. The staff was welcoming, answered all of our questions and provided us with free water when we arrived too. The rooms are kind of small and the view from our window wasn't spectacular but it was very comfortable and clean. Breakfast was not included in the initial cost for the room, unfortunately, which ran us over $250 a person per night. I do wish the bar stayed open a little later than 11 pm too! It was closed by the time we came back to the hotel for the night. The location of the hotel is pretty nice, time square being roughly 20 minutes walking distance. When compared to other prices around Manhattan it's a decent midway point.

Stayed at the towers, room was comfortable and staff was helpful. Blinds weren’t working when I tried to close and after it was fixed the shades wouldn’t open. So it was hard to enjoy the view from the 51st floor

The hotel was a convenient walk to NYU Langone Hospital where we needed to go to

The bathtub was slippery and the tap was tight. I slipped and fell when trying to fix the tap and cracked a rib. The hotel just sent a bath tub mat but offered no compensation for the medical treatment i underwent in urgebnt care. They offered to fix the tap and probably fixed it.

We love this place for its friendly staff, the concierges are amazing, the location is great and the rooms nice and clean Need to keep the price level to stay attractive though

All well except for a faulty thermostat in the room.