North Sea Luxury Vacations

The room itself is very clean. Very good staff. Wi-Fi is pretty weak. Has a weird system with the room key. You don’t get a card to enter your room anytime you want, you have to leave your key with reception every time you leave. You have to be a trusting person to be able to do that otherwise take any valuables with you if you can. Showers don’t have hot water. Free Breakfast and they gave me free water. Overall decent experience.

I'm extremely disappointed with my stay. First, the rooms don't have an electric kettle/hot pot or a microwave not even for making tea or heating up instant noodles. This is basic stuff that even the cheapest motels provide, so it's baffling that a hotel of this size doesn't offer it. Second, I arrived about 15 minutes before check-in time and was told I'd have to pay $20 just to check in early for 15 minutes. I declined, but then ended up waiting in line anyway and didn't actually get into my room until 30 minutes past the official check-in time. So I paid nothing, waited anyway, and the "early fee" made no sense in the first place. Third, the gap between checkout and check-in is way too long 5 hours is excessive. I don't understand why housekeeping needs that much time to turn over a room. Overall, small conveniences that most hotels offer as standard were missing here, and the policies around check-in/checkout felt designed to squeeze money out of guests rather than serve them. I wouldn't recommend staying here.

El Personal, nada de amable y todo muy caro

The hotel was great! We are a family of 5 and in NYC most places wanted us to book 2 rooms. I found RIU and the price was awesome. When we arrived the staff was professional and all of them were genuinely thankful we chose to stay there. The hotel was very clean. There was a woman cleaning the lobby every time we stepped foot in it. The hotel looked super fancy as my tween girls said! Our room was great and we would stay here again! Thank you RIU staff and Expedia.

Good experience