Dominican Republic Luxury Vacations

Muy bien todo, buen trato y cordialidad

An absolutely outstanding all-inclusive experience! From the moment we arrived, everything was seamless—warm welcome, beautiful grounds, and exceptional service. The food was delicious with plenty of variety, the rooms were spotless and comfortable, and every staff member went above and beyond to make our stay unforgettable. This resort truly knows how to do luxury, relaxation, and hospitality right. I can’t wait to come back!

This hotel is clearly aiming to deliver a five-star experience, and there are some genuinely excellent elements — beautiful rooms, an exceptionally comfortable bed, and consistently kind, well-intentioned staff. Unfortunately, my stay was affected by a number of small but recurring issues. The hotel app and room service menus were often inaccurate, and there were several maintenance and inspection issues that shouldn’t occur at this level. Dining was inconsistent: friendly service throughout, but cold food on one occasion, limited or misleading menus on others, and room service orders that didn’t match what was advertised. The spa treatment itself was excellent, but important information wasn’t clearly explained upfront. Despite the number of issues raised during my stay, no gesture of goodwill or compensation was offered beyond apologies. With stronger attention to detail and clearer communication, this could be an excellent hotel; at present, the experience does not consistently match five-star expectations.

Staff was very helpful and nice

The room was in fairly good condition, but smelled quite musty and the AC didn’t seem to cool it down adequately. Staff was friendly and helpful even when we couldn’t speak their language - always were able to make it work. The busy areas seemed difficult for staff to upkeep (bathrooms, buffet areas during peak times) and the food wasn’t great (although the Kyoto restaurant was the exception to this), however we still had an enjoyable trip.

Staff was very helpful and nice

An absolutely outstanding all-inclusive experience! From the moment we arrived, everything was seamless—warm welcome, beautiful grounds, and exceptional service. The food was delicious with plenty of variety, the rooms were spotless and comfortable, and every staff member went above and beyond to make our stay unforgettable. This resort truly knows how to do luxury, relaxation, and hospitality right. I can’t wait to come back!

The staff was outstanding, always friendly, courteous and helpful.

Staff was very helpful and nice

An absolutely outstanding all-inclusive experience! From the moment we arrived, everything was seamless—warm welcome, beautiful grounds, and exceptional service. The food was delicious with plenty of variety, the rooms were spotless and comfortable, and every staff member went above and beyond to make our stay unforgettable. This resort truly knows how to do luxury, relaxation, and hospitality right. I can’t wait to come back!

This hotel is clearly aiming to deliver a five-star experience, and there are some genuinely excellent elements — beautiful rooms, an exceptionally comfortable bed, and consistently kind, well-intentioned staff. Unfortunately, my stay was affected by a number of small but recurring issues. The hotel app and room service menus were often inaccurate, and there were several maintenance and inspection issues that shouldn’t occur at this level. Dining was inconsistent: friendly service throughout, but cold food on one occasion, limited or misleading menus on others, and room service orders that didn’t match what was advertised. The spa treatment itself was excellent, but important information wasn’t clearly explained upfront. Despite the number of issues raised during my stay, no gesture of goodwill or compensation was offered beyond apologies. With stronger attention to detail and clearer communication, this could be an excellent hotel; at present, the experience does not consistently match five-star expectations.