Portugal Luxury Vacations

The property definitely was not what I would consider a 4 star hotel. It's beds were misshapen and uncomfortable and the room had a dirty stench to it. The toilet did not flush well and everytime we flushed the bathroom smelt like sewage. There were holes in the decorative blanket and the shower didn't have proper sealing so everytime we showered, a gallon of water would spill out onto the bathroom floor. I could go on, but these were the major issues we never dealt with when it comes to staying at a 4 star hotel. Oh! And Expedia labeled it as a property close to a gym facility, but staff informed us the nearest gym was 20 minutes away. In terms of location, it could not be any better, but the hotel is in terrible condition.

Riccardo checked us in and gave us a great overview of the city and helpful recommendations for our second day. Extremely friendly and professional staff all around. Loved everything about our stay - room, pool and the restaurant was incredibly beautiful and food was delicious!

Lovely property and rooms and amazing dining room! The chef's menu it fantastic!

Room was nice…Customer service person at check in (Juan) was awesome!

Beautiful place right on the bank of the Tagus river. Very quick elevators. Awesome buffet breakfast. Many meal options from local restaurants just outside the short entrance way.

Lovely property and rooms and amazing dining room! The chef's menu it fantastic!

Riccardo checked us in and gave us a great overview of the city and helpful recommendations for our second day. Extremely friendly and professional staff all around. Loved everything about our stay - room, pool and the restaurant was incredibly beautiful and food was delicious!

Beautiful place right on the bank of the Tagus river. Very quick elevators. Awesome buffet breakfast. Many meal options from local restaurants just outside the short entrance way.

Amazing hotel. Comfortable and luxurious

This is a fine hotel. Our room was lovely, although it took some time to adjust to the "smart home" features. The buffet breakfast is beautiful and sumptuous, and the servers are very attentive. I LOVED the infinity pool and the rooftop bar. I was not as impressed with the actual restaurant menu. The gym facility is good sized with an array of exercise equipment. I did not use the spa or indoor pool area, but they were expansive and gorgeous areas at the hotel. Also a shout out to the helpfulness and professionalism of the front desk staff, especially Marta, and one of our favorite characters was Pedro and his top hat at the front entrance. THANK YOU for a wondeeful stay!

The property is clean and modern. There is also a well equipped gym, a decent sized swimming pool, and two restaurants. We only had a few drinks at one of the restaurant bars and the service was excellent. The only hiccup was that one of the room card stopped working on two occasions during our three day stay, and on the first night, my partner and I ordered in-room dining service, and despite the caller repeating our order correctly back to us, my partner’s steak was cooked and served medium-well (although it looked well done), not medium-rare. When this was raised with the team, they checked with the chef and stated my partner had asked for it to be medium-well. When this was disputed, they did offer to cook a new steak, but it took a further 25 minutes to arrive, adding to the 40+ minutes we had already waited in the first place. When the steak arrived, it was already about 11:30pm. While we appreciate this is a busy hotel, we did expect the team to resolve such an issue without further delay, considering the time of night and the time we have already waited. It was not a great first impression, but we did enjoy other aspects of the hotel. For example, there is a complimentary shuttle that takes you into the city every day, running every 30 minutes from 9am to 6pm. Taxis were cheap and easy to come by, so getting back later was not an issue. All in all, aside from the issues we experienced, it was an enjoyable stay.

Amazing hotel. Comfortable and luxurious

This is a fine hotel. Our room was lovely, although it took some time to adjust to the "smart home" features. The buffet breakfast is beautiful and sumptuous, and the servers are very attentive. I LOVED the infinity pool and the rooftop bar. I was not as impressed with the actual restaurant menu. The gym facility is good sized with an array of exercise equipment. I did not use the spa or indoor pool area, but they were expansive and gorgeous areas at the hotel. Also a shout out to the helpfulness and professionalism of the front desk staff, especially Marta, and one of our favorite characters was Pedro and his top hat at the front entrance. THANK YOU for a wondeeful stay!

The property is clean and modern. There is also a well equipped gym, a decent sized swimming pool, and two restaurants. We only had a few drinks at one of the restaurant bars and the service was excellent. The only hiccup was that one of the room card stopped working on two occasions during our three day stay, and on the first night, my partner and I ordered in-room dining service, and despite the caller repeating our order correctly back to us, my partner’s steak was cooked and served medium-well (although it looked well done), not medium-rare. When this was raised with the team, they checked with the chef and stated my partner had asked for it to be medium-well. When this was disputed, they did offer to cook a new steak, but it took a further 25 minutes to arrive, adding to the 40+ minutes we had already waited in the first place. When the steak arrived, it was already about 11:30pm. While we appreciate this is a busy hotel, we did expect the team to resolve such an issue without further delay, considering the time of night and the time we have already waited. It was not a great first impression, but we did enjoy other aspects of the hotel. For example, there is a complimentary shuttle that takes you into the city every day, running every 30 minutes from 9am to 6pm. Taxis were cheap and easy to come by, so getting back later was not an issue. All in all, aside from the issues we experienced, it was an enjoyable stay.