Poland Luxury Vacations

Staff at the front desk is unpleasant. When I booked my mom‘s the room I immediately texted the hotel that all is paid incl. breakfast and that mom should not be asked for any additional money at the time of checking in etc. Of course nobody „remember“ and the receptionist was adamant with the request that my mom pays upfront for bar use either 500zl or 100zl. Mom called me; I then talked over the phone with the receptionist and he still was pressing upfront payout incl. that he could send the link to pay to me. I was livid at that point. I asked to speak with the manager and mentioned that it is again the same story at this hotel. Eventually my mom signed the document that she will not be using anything from the room‘s bar. What the hotel did later was below 4-5 star hotel - they came and remove the room bar. I have never and my mom too, been treated at the top rated hotels like that. We will never stay in or recommend this hotel to anyone.

Great property. Easy walking to the old town. Great sauna and pool for relaxation

Overall great employees at front desk, concierge, bellboy desk and room cleaning. Fantastic buffet breakfast and Lounge at 26 floor that could use some improvements for breakfast time (some croissants perhaps?). Great location and a bakery at the lobby with amazing desserts.

Clean Room Amazing Gym

Great clean hotel in the most perfect location

Staff at the front desk is unpleasant. When I booked my mom‘s the room I immediately texted the hotel that all is paid incl. breakfast and that mom should not be asked for any additional money at the time of checking in etc. Of course nobody „remember“ and the receptionist was adamant with the request that my mom pays upfront for bar use either 500zl or 100zl. Mom called me; I then talked over the phone with the receptionist and he still was pressing upfront payout incl. that he could send the link to pay to me. I was livid at that point. I asked to speak with the manager and mentioned that it is again the same story at this hotel. Eventually my mom signed the document that she will not be using anything from the room‘s bar. What the hotel did later was below 4-5 star hotel - they came and remove the room bar. I have never and my mom too, been treated at the top rated hotels like that. We will never stay in or recommend this hotel to anyone.

Great property. Easy walking to the old town. Great sauna and pool for relaxation

Clean Room Amazing Gym

Clean Room Amazing Gym

Great property. Easy walking to the old town. Great sauna and pool for relaxation

Overall great employees at front desk, concierge, bellboy desk and room cleaning. Fantastic buffet breakfast and Lounge at 26 floor that could use some improvements for breakfast time (some croissants perhaps?). Great location and a bakery at the lobby with amazing desserts.