マッジョーレ湖での子供連れの旅行

There are a few negative points and one good point. 1. The hotel is called a hotel with a restaurant, but the restaurant was not open. I made a reservation for a restaurant by text message (hotels.com) when I made the reservation the hotel, but there was no reply. Of course, there was no information that it was not open. I was told to go to the pizzeria that was a minute's walk away. 2. I had to press and hold the button to call the elevator. I waited for several minutes, but the elevator did not come, so I got on with other guests from another floor. Of course, they did not tell me that information. 3. There was no exit even when I went down the stairs to the lower floors. I could not get out unless I took the elevator to a floor with an exit on the ground floor. In the event of a fire, the structure is dangerous. Of course, they did not tell me that information. 4. The reception is closed from 18:00. I cannot ask for anything at night. I would accept the information if they told me in advance, but they did not tell me at the time of reservation or check-in. Suggestion: It would be good to post a night contact number at the reception and entrance. 5. I don't think it was intentional, but he charged me for the room even though I had already paid through Hotels.com. I told them I was sure I had paid, and then he checked. *I think they are not good at sharing information overall. *The view from the window is absolutely beautiful!!!