Estoril Coast Kid friendly Vacations

Clean property and friendly staff, especially the restaurant staff.

We had a great room overlooking the sea with an enormous comfortable bed, but thats where the good points ended. The whole experience was ruined by the staff service. We were not offered tea/coffee when we went for breakfast the first day and when we asked for some it didn't come by the time we had finished our breakfast so we left without having any !!. We also had a bad experience with the bar staff, after wanting a glass of prosecco I was given a glass of 32euro champagne. We felt we should have been asked which fizz we wanted rather than being given the most expensive and to find out when we settled the bill, it was a rip off and we didn't go back. The bathroom shower had a plastic tray and the corners of the tiled enclosure were black and dirty. The walls of the room had peeling paint in some areas, the tiled external areas near the pool were cracked, the automatic door squeaked and the hotel definitely needs some maintenance all round. not 5 star in any sense.

We had a great room overlooking the sea with an enormous comfortable bed, but thats where the good points ended. The whole experience was ruined by the staff service. We were not offered tea/coffee when we went for breakfast the first day and when we asked for some it didn't come by the time we had finished our breakfast so we left without having any !!. We also had a bad experience with the bar staff, after wanting a glass of prosecco I was given a glass of 32euro champagne. We felt we should have been asked which fizz we wanted rather than being given the most expensive and to find out when we settled the bill, it was a rip off and we didn't go back. The bathroom shower had a plastic tray and the corners of the tiled enclosure were black and dirty. The walls of the room had peeling paint in some areas, the tiled external areas near the pool were cracked, the automatic door squeaked and the hotel definitely needs some maintenance all round. not 5 star in any sense.