Luzon Kid friendly Vacations

Great staff and service. Wonderful place to stay. But sometimes not all to food is available but when they have it is very good.

Everything you need and more will be taken care of! From transportation from the airport to excursions and activities included. The staff are always extremely friendly and helpful, they made my first trip to the Philippines and El Nido the best experience possible I'll definitely be making my way back here to stay longer.

Clean room, very helpful staff and having laundry inside your room is very convenient.

1. I was not informed that there is a transitioning happening between Crimson and Quest Plus. Also,

Great hotel. Loved the roof deck and restaurant

Great hotel. Loved the roof deck and restaurant

Very convenient location

The Service is no longer as good as it used to be. The Ayalas should stick to malls. I arrived from the US after 18 hours, including a layover in Incheon, at almost 12 midnight. Upon check in at almost 12 midnight, I was informed that my room was upgraded as a courtesy because of the poor service I received a week before I left for the US. I informed the hotel upon check out that I’d be checking back in late the following week because of my flight ETA and that I’d like my room ready upon arrival. I got to my upgraded room and the room was hot. I adjusted the airconditioning, took a bath, then waited for an hour for the room to get cooler. This was already past 1 am. The airconditioning wasn’t working so I called guest services. The engineering staff had to fix the airconditioning for about 30 minutes before it worked properly. This shows they’re not on top of things that is required in hotels like this. I felt i checked into a pension house.

Great staff and service. Wonderful place to stay. But sometimes not all to food is available but when they have it is very good.

Everything you need and more will be taken care of! From transportation from the airport to excursions and activities included. The staff are always extremely friendly and helpful, they made my first trip to the Philippines and El Nido the best experience possible I'll definitely be making my way back here to stay longer.

Great hotel. Loved the roof deck and restaurant

The service was wonderful from the minute I arrived. Never opened a single door but my hotel room and the lobby bathroom. Always attentive to my needs while eating at the breakfast buffet or when I was at the bar. A simple glance around to look for staff I felt they saw me before I could find them. Never felt pressured to rush even when I arrived late for my breakfast. When I was having issues with my TV I had staff up there within minutes I mean like less than 5 and were helping me fix the issue. Provided plenty of filtered drinking water ( I drink a lot ) and when I asked for more they doubled the amount! Amazing experience. Will 100% come again!

Everything you need and more will be taken care of! From transportation from the airport to excursions and activities included. The staff are always extremely friendly and helpful, they made my first trip to the Philippines and El Nido the best experience possible I'll definitely be making my way back here to stay longer.

1. I was not informed that there is a transitioning happening between Crimson and Quest Plus. Also,