Left of Rhine Golf Vacations

Hotel Viktoria is a charming, old-fashioned European hotel. The room was clean and comfortable, and the location was excellent. I didn't eat breakfast there so can't comment on that.

The hotel was excellent. Very professional and friendly staff. Check in was so easy and our room was ready early. The room was spotless and very bright and airy. There was a fridge and a safe at no extra charge. And good air con. The bathroom had plenty of fresh towels and shower amenities. Breakfast was amazing. Served in the lovely spacious dining room. A great selection of hot and cold dishes. Cereals, breads and pastries. There was even bubbly to start the day. The location is excellent and just a short stroll to the train station and cathedral and down to the river. I would definitely recommend the Hotel Santo

Very disappointing experience – not what I expected from a 4-star hotel I booked a two-night stay here and, unfortunately, it did not live up to the 4-star experience I was expecting. The lift was not working during our stay, and the key card access to the adjacent building was faulty, which was inconvenient. The cleanliness of the room was also very disappointing. The bin still had litter in it, the coffee cup had clearly not been properly cleaned from the previous occupant, the coffee machine was dirty, and we even found an empty beer bottle under the bed. To make matters worse, there was building work taking place next door, with loud noise starting as early as 7:30am. This was particularly frustrating as I had booked this trip to celebrate my son’s birthday, and the experience was far from what I had hoped for. Even the checkout experience was disappointing. I handed over my key card and there was no interaction whatsoever — not even a simple “thank you”, “goodbye” or a question about how our stay had been. Given the issues we experienced during our stay, I would have expected at least some basic level of customer service or interest in our experience. Overall, I am really disappointed. When a hotel is advertised as 4-star, I expect a certain standard of cleanliness, facilities and customer service. Unfortunately, this stay fell well short of those expectations, and I certainly did not feel that I received the 4-star experience I had paid for.

Hotel Viktoria is a charming, old-fashioned European hotel. The room was clean and comfortable, and the location was excellent. I didn't eat breakfast there so can't comment on that.