Zona Sul Golf Vacations

Dear, This is a formal complaint regarding my stay at this hotel with my husband John Koenig. From the first night, the air conditioning in our room did not work properly, which resulted in a terrible night's sleep. We request Maintenance, but the problem persisted. Then, I was given the option to see another room, but the situation remained the same: the air conditioning did not work properly in the two rooms offered, I was relocated again to a third roomWhere the A/C worked a Little better than all the others. However, this room was visibly inferior to what I had booked: the bed is smaller, the room is smaller and the closet is also significantly reduced. In addition, the bathroom has no space inside the shower area to put our items and everything was scattered on the floor. This change represented a clear loss of comfort and does not meet the expectations or conditions of the reservation I made. with my husband, who is American, and our goal was to experience and show the best of Rio de Janeiro. Unfortunately, the experience with the hosting was frustrating and does not match the expected standard. Both my husband and I are wondering if this represents the best that this hotel in Rio de Janeiro has to offer. We shouldn't have faced this kind of problem during our long-awaited vacation in RJ. We are very unhappy, because in addition to the inconvenience caused by room changes, we did not have an effective solution. We were extremely pleased with the exceptional service of

Very comfortable bed and room. Good location. Good breakfast. Good bartenders.

The hotel was great. You have the boutique feel of a small city hotel, with quality service and incredibly friendly staff. Room cleaning was efficient, quick and always done without asking. Highly recommended.

The resort lounge, pool, and restaurant areas were fantastic. The sound of waves crashing at night were amazing and I slept great every night. A very relaxing hotel and walking distance to Leblon.

The resort lounge, pool, and restaurant areas were fantastic. The sound of waves crashing at night were amazing and I slept great every night. A very relaxing hotel and walking distance to Leblon.