Great River Road Cheap Vacations

A+

Very pricey but then again its downtown Chicago. Excellent breakfast buffet, very roomy shower and entire bathroom. Comfortable bed, needs better pillows, very secure.

A+

Extremely disappointed with the lack of accountability and poor communication from this hotel's staff regarding a missing item. I checked out early on July 19 at 8:00 PM and realized within an hour that I had left a personal item in my room. Because my official checkout date wasn't until July 20, I immediately called the front desk to ensure the room was secured before housekeeping ever entered. Instead of assisting, the front desk dismissed the issue and told me to call housekeeping the next morning at 8:00 AM.Following their exact instructions, I called the housekeeping department multiple times the next morning. Every call went straight to voicemail. The automated message directed me to file a report on a specific website, which I did immediately on July 20 at 12:00 PM.Over the next few days, I made numerous attempts to follow up with housekeeping and even spoke with a manager to relay my urgent concerns. My messages were completely ignored. Ultimately, I had to physically return to the hotel at a major personal inconvenience just to get an answer. I was dismissively told that nothing matching the description was found.The staff completely pushed this issue aside, offered zero resolution, and showed a total lack of urgency despite being notified immediately. Travelers beware: if you leave something behind here, do not expect management to help you recover it.

The property was wonderful and the proximity to Fulton Market can't be beat. The staff were always helpful when we had questions and when I faced an unexpected event they were understanding and accommodating. If you are looking for a space where you can spread out, be outdoors, and have beautiful surroundings, I highly recommend Level Fulton Market. We loved the pool and variety of outdoor spaces as well as lounge areas that allowed our group to have separate hang out areas. While you are of course in the heart of the city, the noise fell to the background and we had no issues sleeping or feeling rested. Everything was comfortable and clean. Easy walking to the best dining in the city.

A+

Very pricey but then again its downtown Chicago. Excellent breakfast buffet, very roomy shower and entire bathroom. Comfortable bed, needs better pillows, very secure.