Texel Island Cheap Vacations

Unfortunately, my experience at this hotel was extremely disappointing, particularly because of how my concerns were handled by the front desk. When I arrived, I was told that a room was available for early check-in but would cost €10 per hour. This was not mentioned on the booking page, so I declined and expressed my frustration. To be clear, I am not referring to the additional €7 charge, which I was aware of and had no issue with. After I complained, another receptionist said I could check in without any additional cost. I checked in at around 1:22pm and turned on the AC because the room was very hot. It did not appear to work, but I assumed it needed time. When I returned around 5pm, the room was even hotter, so I contacted reception. The female receptionist responded in an extremely rude and dismissive manner, saying they did not have enough staff and essentially asking what I expected them to do. I did not argue. Later, a member of staff came with a fan and said the AC could not be fixed and that I could not be moved because the hotel was fully booked. Interestingly, when I checked the hotel’s availability myself, double rooms were still available for that night, which made this explanation difficult to understand. I also found very long hairs in my towels and bathroom, which was extremely unpleasant and unhygienic. Technical problems can happen, but the way this situation was handled and the attitude of the staff were unacceptable. I have never experienced this.

Staff and cleaning crew are top notch. When you get there, they may let you know that you won’t be staying at the same building that the reception is located…remember, you’re in Amsterdam…buildings are only so wide and tall. They had us just about three doors down in a room that was better than the picture online. I will never stay anywhere but here when we come back. My wife and I could not have been happier with the accommodation. You will love the location, the romance of the architecture of the accommodation, and I encourage you to open the window and look out at the canal and watch an amazing city.

Cute little hotel, in a nice quiet neighborhood but still walk distance from the city center

Cute little hotel, in a nice quiet neighborhood but still walk distance from the city center

Not a 5 start hotel overpriced, location is the only real value here