Zona Sul Beach Vacations

The disappointment started when I asked about an early check in. The rudeness of the email I received was impressive. It was not helpful, not clear, the language was poor, and the tone was simply rude, to the point that I had to complain about it. The room itself felt like they were constantly trying to patch things up rather than properly maintain it. The toilet door was only half painted and showed clear signs of wear and tear. The same could be said for almost everything in the toilet. Near reception, by the lift, there was a socket hanging from the wall. Maybe they were planning to install a light there? I really don't know. The signs everywhere looked old and tired, and overall, I don't even have words for the condition of the place.

Safe needs to work, good breakfast , staff helpful and nice

Staff were excellent on arranging for early check in which was welcome after an overnight flight and early morning arrival.

Hotel was nice, good location. Beautiful roof top pool, however a glass was broken and it was shut down while we were there- so that was a bummer. Kids play room was awesome as was the sauna. Breakfast daily was nice to be included but the food was just okay. Negatives: elevators took a very very long time and had long lines almost all hours of the day.

I stayed here a few years ago and it was fabulous. I think the hotel is under different management. You used to receive champagne when walking in the door and now it’s coffee or water. I was assigned probably the worst room in the hotel with extraordinary noise on both sides from staff areas. To top it off, you are charged for the coffee in your room.