Alto Tajo Nature Reserve Beach Vacations

Too many mosquitoes in the room. We got many bites

NOT THE NICEST PEOPLE TO DEAL WITH. NO air conditioning with a room at 80F; with the windows open. That is not what is expected of a 4 star hotel. Staff said that other guests said they were cold. Well all they had to do was turn off their thermostats. Why shutdown the A/C for everyone else. We’re on the top floor with the sun on the windows all day heating up the room. We had to sleep with the windows open and listen to garbage trucks at midnight and street cleaning machines even later. More of a hostal than a 4star hotel experience. Staff was NOT helpful at all. Nothing they could do and that all the fans that they had been lent out already. So, if there are so many clients that need A/C why not turn it on. It’s one of the hotel’s amenities without any word anywhere there it is a seasonal amenity. Nor is it expected.

Clean and top breakfast

The hotel is beautiful and the staff was wonderful but the rooms are too small.

The hotel is decent, on a main street and within walking distance to metro station, the Royal Palace, and restaurants shopping hub. The hotel has a very young and casual vibe, where college students hang out and study. The lobby area feels like a Starbuck as it’s always full of people hanging out or working on their computer. The sky lounge isn’t anything “sky” about it, just a small sitting area on a 4th floor balcony, and small view of the street below. Laundry is free for hotel guests.

Un hotel de diseño con múltiples habitaciones diferentes diseñadas por figuras mundiales de la arquitectura. Tiene algunos problemas de mantenimiento en los controles de luces y de cortinas y ventanas eléctricas. Con todo, un gran hotel con el metro a una cuadra, personal atento, más cercano al aeropuerto que los ubicados en el centro. Buen desayuno, tranquilidad y excelente relación precio calidad.

Felt right at home from the second I arrived until the moment I left. Staff is unavailability friendly and truly want to help. Rooms, restaurants and the main bar are all perfection. Beautiful hotel - great location - strongly recommend you visit!

The hotel is beautiful and the staff was wonderful but the rooms are too small.

Too many mosquitoes in the room. We got many bites

Bueno

Felt right at home from the second I arrived until the moment I left. Staff is unavailability friendly and truly want to help. Rooms, restaurants and the main bar are all perfection. Beautiful hotel - great location - strongly recommend you visit!

Bueno

Great stay and great location