North Auckland All inclusive Vacations

Good location but room seemed ‘bare bones’ for a four star.

Fantastic. We will be back.

The hotel is located by Queen’s Wharf, a 5 minute walk to the cruise terminal. Also, it’s close to fine dining and designer shops.

The room was fine, however our kitchen bowls and plates etc where not replenished day which says disappointing given our was a self catering room.

Everything is great

Good location but room seemed ‘bare bones’ for a four star.

Fantastic. We will be back.

The hotel is located by Queen’s Wharf, a 5 minute walk to the cruise terminal. Also, it’s close to fine dining and designer shops.

Wonderful location (Mount Eden area); very clean and attractive room.

Great room, staff, location and food!

While the room was spacious, the shower could be improved. The shower was small, and the shower head appeared dated. The shower head had only one setting, and the water pressure was low. Not all staff members were consistently courteous; some interactions felt less customer-focused. For a 5-star hotel, the housekeeping service did not meet expectations: they did not remove unclean cups or utensils, sweep the floor, change stained or soiled bed sheets, or dust the nightstands and table, leaving the room dusty. I had to inform the reception desk so housekeeping could address the dirty cups and utensils and clean the room. Another concern was that most TV channels were unavailable — many showed “no signal / the cable not connected” message. The main advantages of the hotel are the location and the spacious room, aside from the shower area.

The staff and room was great

The room was very well equiped like a small apartment and the location was central .Breakfast selection was very limited but it was the only negative aspect.

The staff was very helpful and accomodating for special requests