East Midlands All inclusive Vacations

Such caring and attentive staff. The apartment was ver spacious, clean and had everything we needed for a few nights in London. Beds were comfortable and bathroom/kitchen were well equipped

A hidden gem quietly hidden a stone’s throw from Marble Arch

Room and bathroom clean, showing slight wear and not the most modern in tech or amenities. Staff were polite although not especially enthusiastic. Note from cleaner was very sweet - thank you! Free water in fridge was a bonus.

Doormen we very friendly, service was excellent when we needed more water or items for the room

I stayed for two nights. The room was very spacious and comfortable.The reception and concierge team were friendly. I ordered room service for all my meals and the food was consistently great. Unfortunately, the spa experience, which was a key reason I chose the hotel, was a major disappointment. The spa reception team were friendly and recommended a hot stone massage, but I was instead given what seemed to be a standard full body massage. It felt more like a body rub than a proper treatment. I wasn’t asked about my preferred pressure, any areas of concern, or even asked to complete a consultation form beforehand. The therapist seemed inexperienced, and overall the treatment felt very unprofessional. The spa facilities themselves were also underwhelming. The changing rooms and showers were not particularly clean or well maintained, which further detracted from the experience. I raised my concerns with the main reception team, but unfortunately they did not appear to take the issue seriously and offered no real effort to resolve the situation. Overall, while the room, reception staff, and food were very good, the spa experience let the whole trip down, especially given that it was a key part of why I booked the hotel. In my opinion, the hotel feels closer to a 4-star experience at best. If you’re staying in the area, I would recommend booking the Hilton.

Doormen we very friendly, service was excellent when we needed more water or items for the room

The low cost was the main attraction. It is literally a room in someones house but we were made very welcome. Be prepared to take off your shoes on entry. I had been traveling for many hours so my feet were nit quits fresh. The bed is very comfortable. The pool and spa is 1.5 miles away in a leisure centre so we didn’t bother

Lovely apartment, only downfalls was the floor was dirty and hadn’t been cleaned, one of the beds sheets had staines of some sort. Beds were uncomfortable and the parking opposite only allows you to book until 12 midnight, you then have to wake up at 6am to pay again as there’s no option to pay for 24hrs obviously this has nothing to do with the owners but something to be aware when booking.

Professional & friendly staff Great location Room is clean Bed B is comfortable

Perfect spot for a place to stay! Staff was very nice and the room for two of us comfortably.

The staff, the rooms are all first class! The spa is amazing. Very clean

From checking in to checking out the following day most things were wonderful. The staff so friendly and helpful. Lovely room/bathroom and service and drinks in the 12th floor bar. The only downside was the breakfast, we had to wait absolutely ages for a coffee but the lady was very apologetic and we hadn't been told there was actually a help yourself coffee machine at the other end of the breakfast room. For the price of the breakfast we all thought it was rather substandard with not enough choices of fruit/meats/cheeses which for a hotel of this standard sadly lacked.