Central Los Angeles All inclusive Vacations

We were there for a large cheer competition and they handled the large amount of people well. I was a bit irritated as I booked through Expedia and they gave me a double room instead of a queen room like I wasn’t going to notice. I’ve noticed many hotels try to give you bad rooms when you book through a third party. They did correct it though when I brought it to their attention.

Amazing location. The staff was extremely friendly.

Beautiful view from oceanfront room, as pictured, sparkling clean room, helpful staff. Accessible to north Laguna from trolley and a mile walk otherwise. My only complaint was the lack of transparency for requested early check in. I would prefer a ‘no’ rather than we will see and call you.. I checked every 30 min for status. If i knew it would never happen then I would have made other plans during that time. Expectations matter.

Staff was amazing forgot jewelry in the room they shipped it back to us. The restaurant in the lobby was amazing

Exceptional property, from the moment we arrived. Service was what you expect from a top tier property. More family friendly than expected based on the reviews but wasn't an issue for me and my wife even though it may have been if a couple wanted a more adult heavy enviroment. Pool and pool service was top notch. Views you can't beat.

Staff was amazing forgot jewelry in the room they shipped it back to us. The restaurant in the lobby was amazing

Amazing location. The staff was extremely friendly.

Beautiful view from oceanfront room, as pictured, sparkling clean room, helpful staff. Accessible to north Laguna from trolley and a mile walk otherwise. My only complaint was the lack of transparency for requested early check in. I would prefer a ‘no’ rather than we will see and call you.. I checked every 30 min for status. If i knew it would never happen then I would have made other plans during that time. Expectations matter.

Wow, I stayed at the property for a conference but I can’t wait to go back for personal travel. Absolutely beautiful and so luxurious.

Truly an exceptional stay, dare I say one of my top stays at a hotel in the US. Every single member of the staff is service-minded, impeccably trained, and polite. They took the experience to the next level.

The property was very clean. The staff was nice. I didn’t use the wifi

Beautiful lobby and room. Housekeeping was spectacular. Bar and rooftop restaurant were great overall. (Music is quite loud on the rooftop, difficult to talk for the volume.) We were pretty disappointed with the pool though. Due to the design of the property, the main tower of the hotel blocked sun nearly altogether by midafternoon (2:30-ish at the time of year I visited). Prior to that, there were very few loungers in the sun, and unfortunately, other guests had marked 10 (I counted) of the loungers as their own. (Personal towels, etc.) Frustratingly, they weren't physical present for about another hour. No one from the bar or restaurant approached me for an order. Worst of all is that there is no hot tub on the property, anywhere. Unfortunately, for as much as we liked everything else and obviously much of this can't be helped by the current staff, this part of our experience would keep us from coming back. Wish I could say otherwise. I had really high hopes when I initially booked.

Wow, I stayed at the property for a conference but I can’t wait to go back for personal travel. Absolutely beautiful and so luxurious.

Staff was amazing forgot jewelry in the room they shipped it back to us. The restaurant in the lobby was amazing