Cotswolds All inclusive Vacations

Has a gym and a swimming pool. Room OK but only one tiny pillow on the bed, more like a small cushion. Staff very polite. Very close to Hounslow Central tube station so easy to get to/from LHR

The room was comfortable, clean and very quiet. Staff were helpful with any questions I had. The location of the hotel was great for the London Eye and the parliament buildings. It was only about a 12 minute walk to the Bakerloo Line which opens up the city to explore. Nearby Archbishops Park was a nice place to sit and relax. I would stay here again.

Wow

For checking-in, I was supposed to collect a key from a shop and was sent an address + a code to pick up from. They ended up emailing me the wrong address and/or code so I was unable to pick up my key at check-in time (3pm), I had contacted the support who then gave me a different code, which didn't work, then another different address, which didn't even exist. I then called up the support once again, from which it was escalated to a manager who AGAIN gave me the wrong address and/or pick up code. I only managed to collect my keys at 9pm (6 hours after check-in!) ONLY because the shopkeeper helped out UrbanChic's support as their support staff (all 3 that I talked to) were completely incompetent. It was bad enough to expect someone to collect keys from a shop (which wasn't stated before I paid for the place), but to email someone the wrong address and check-in codes + have the support not pick up my calls with no place to go along with my luggage ruined the whole stay, I missed my plans that I had to attend to that evening and was not offered any sort of compensation whatsoever. The property however was quite pleasant. Would recommend the property, would never touch UrbanChic ever again.

It was a good place to be. Everything was walkable

m/a

The hotel was ideally situated really close to Paddington train station and tube station a matter of minutes away , the room was clean quite small but had all we needed , breakfast was very good a lot of choice

Location fabulous! Only downside is the strong rumble and vibrations every 2 min or so from the numerous Underground tunnels.

The location is very good Nice comfortable hotel for first time visitors to London

The coffee wine bar was nice, the breakfast was wonderful.