Pays-d'Enhaut All inclusive Vacations

Loved whole hotel and staff. But there was noise outside of our windows and no view. Overall wonderful !

We stayed one night and wished we could have stayed longer! Excellent service and hotel!!!

This is one of those properties that you would have regretted not having booked if you stayed somewhere else. It is hard to beat this hotel due its proximity to everything and amazing customer service.

Wonderfull property

Lovely experience. First of all: it's the people. the gentleman on the desk was really kind and covered everything well at check in, which was nice as I was arriving late and he brought me to the room = never had that done before. this actually seemed what I would have thought of as Swiss experience.. the precooked - Scrambled eggs were nicely done - a rarity in my experience. And included in the price. Exceptional cooked breakfast options - - - I think 6-8 different tureens! But maybe they should use plastic tongs as they get hot on top of I think were induction plates? Breakfast was included too. The Downsides: The room was small, but you get what you pay for and it was really all I wanted. I think every hotel room need a table and a chair - which my smallish room did not have. I think in most places an option on Low fat milk would be nice. Cereal was in an odd place at breakfast. Pet peeve, the Orangejuice tasted like "concentrated Orange Juice: whereas I think most people would expect "not from concentrate". One issue was vertical blinds in the room - - - this is a no-no. A Basic function of any hotel window should be a blackout capacity. Everything, aside from 1 issue, was scrupulously clean. Notwithstanding it was Zermatt, the pricing was I thought very good for what I got, Overall a really really good experience. I'd love to go back sometime. Really close to the train . Pool was really wonderful!

Lovely hotel and garden

This is one of those properties that you would have regretted not having booked if you stayed somewhere else. It is hard to beat this hotel due its proximity to everything and amazing customer service.

One of my favorite stays ever taken. We had a couple of untimely requests and they were met within minutes. And oh the views are mind boggling. Definitely coming back in the winter. Thanks to all the Riffelalp staff. See you again soon.

This is a hotel partly up the mountain accessible only by cable car. They should warn people strongly no service up after 4 PM. But the stay was exceptional. Immediate access to trails. Incredible views of Matterhorn and immediate access to hiking trails and cable service a lot higher. Good meals, dinner and breakfasts. Dinner is included in stay, but waiters should warn that beverages are separate and charged for, even five euros for a cheap little teabag. Everything is included at breakfast, which are good. My room window looked out on the Matterhorn, and watching it in starlight and at dawn was incredible. I did not realize where this hotel was when I booked it, and got so much more than I expected. Kind and helpful staff. Strongly recommend this place. (Not every room has a Matterhorn view like mine did, not is the weather as good as it was on my stay. Cloudy or bad weather obvious affects views and activities, and hotel has no control over this.)

We stayed one night and wished we could have stayed longer! Excellent service and hotel!!!

Loved whole hotel and staff. But there was noise outside of our windows and no view. Overall wonderful !