北ストックホルムでのアドベンチャー旅行

We stayed in a suite room. The room itself and the breakfast were both very good. However, we specifically booked the suite because it was advertised as being available as a twin room. Instead, the hotel simply pushed two single beds together and covered them with a single king-size mattress topper. When I raised this issue, the staff were polite and friendly, but we were told that no changes could be made. I found this difficult to understand, as it seemed that simply changing the mattress topper to 2 single size topper would have solved the problem. This was very disappointing, especially because we had specifically selected the twin-room option when making the reservation. Had I known in advance that a proper twin setup would not be provided, I would have booked a standard room at half the price instead.

チェックイン時もチェックアウト時もスタッフが笑顔で対応してくださいました。部屋もとてもきれいでした。

空港とのアクセスが分かりやすく便利だった。長旅の後ゆっくり休むことができた。

We stayed in a suite room. The room itself and the breakfast were both very good. However, we specifically booked the suite because it was advertised as being available as a twin room. Instead, the hotel simply pushed two single beds together and covered them with a single king-size mattress topper. When I raised this issue, the staff were polite and friendly, but we were told that no changes could be made. I found this difficult to understand, as it seemed that simply changing the mattress topper to 2 single size topper would have solved the problem. This was very disappointing, especially because we had specifically selected the twin-room option when making the reservation. Had I known in advance that a proper twin setup would not be provided, I would have booked a standard room at half the price instead.

朝食が付いているのと、チェックアウトが12時なのは助かりました。

部屋は広く、清潔ですっきりしていてよかった。空港送迎バスがあり、朝食もついているので、ストックホルムホルムから、空港から少し距離があるが、困ることはない。

チェックイン時もチェックアウト時もスタッフが笑顔で対応してくださいました。部屋もとてもきれいでした。