Guam Ski Vacations

設備と清掃状況は概ね問題なく良好。 問題点は次のとおり。 ・デスクライトが点灯しない（交換実施） ・室内金庫の番号が設定し難く、番号忘れによるロック解除不可（すぐ対応実施） ・室内清掃されない日がある、また清掃時間が夕刻（不在時間の日中にすべき） ・室内照明が暗めで本を読めない（明るくできると良い）

I am a Guam resident who "staycations" for leisure. I have stayed at several hotels on the San Vitores/Tumon strip. Hotel Nikko is the best accomodation for price, cleanliness, convenience and hospitality. Thats why I return.

Very clean and comfortable. Staff was very friendly, the lounge and the breakfast was very good.

Having stayed in most Guam properties, this has been my best stay overall. Strong product. Good service foundation. A few specific areas need attention. • Housekeeping. My room was rarely cleaned before 4:30 pm. This limits daytime rest and use of the room. Set an earlier service window or offer a guaranteed cleaning time. • Lobby lounge. Expand the menu. Many guests do not want buffet dining for every breakfast, lunch, and dinner. Add light, healthy, and à-la-carte options. • Pool bar service. Staff need to greet guests, smile, and engage. A simple “hello” and “enjoy your day” improves perceived service quality. • Check-out experience. No thank you, no “did you enjoy your stay,” no farewell. Train front desk staff to close the stay with warmth and acknowledgment. This is a missed brand moment. • Pool condition. Multiple tiles are loose. This is a safety and quality issue. Inspect and repair promptly. • Beach access. The beach was closed to guests. This removes a core resort benefit. Clarify the reason or reopen access. You have a strong property. Fixing these points will lift the guest experience materially and protect the brand.

Tower building only had 1 working elevator

Tower building only had 1 working elevator

good location and clean

We were only there one night, but it was very nice, a good view and the food was good.

Very clean and comfortable. Staff was very friendly, the lounge and the breakfast was very good.

I am a Guam resident who "staycations" for leisure. I have stayed at several hotels on the San Vitores/Tumon strip. Hotel Nikko is the best accomodation for price, cleanliness, convenience and hospitality. Thats why I return.

Tower building only had 1 working elevator

急な宿泊にも対応してくださり、スタッフの方々はみんな親切でした。立地も最高で、歩いてイパオビーチに行け、隣にABCストア、目の前はPICなのでバスに乗るのも便利でした。設備は古く、最初はお湯が出なかったり窓が閉まらなかったりカビ臭かったりでしたが、その辺は旅につきもの。ベッドはきれいなのでゆっくり休めました。この値段でこれなら感謝でした。

Room was clean. Check in & check out went smoothly

I am a Guam resident who "staycations" for leisure. I have stayed at several hotels on the San Vitores/Tumon strip. Hotel Nikko is the best accomodation for price, cleanliness, convenience and hospitality. Thats why I return.