Lauttasaari Island Ski Vacations

Could not open the windows. The room was very hot even with the cooler and a big metal fan running all the time. The consept of the hotel is nice, but the heated room ruined the sleep.

Clean room and nice breakfast. Pool was too cold

Great stay and in specific the staff was extremely helpful and kind. Thank you for making my visit the best.

It was a great space in a great location. A market next door made the kitchenette really useful. Bathroom was tight, but functional.

Premium room disappointing for a 5 star hotel. First allocation was an attic room with a skylight instead of a window. Second room we were given which we reluctantly accepted had a view of internal courtyard roof and was very dark. Roof top bar is inside rather than a roof terrace. Offered an upgrade to pay for on check in but as it was 2nd floor city view we declined due to traffic noise. Breakfast selection was good but service let it down - slow to take orders and clear tables. Outside Bar at street level a nice place to sit if weather permits. We were looking forward to staying and although the hotel itself is nice our room spoiled our stay.

World class 5-star hotel. Best in Finland. The new gym and spa are a great addition. Wonderful historic hotel with exceptional service right at the heart of Helsinki. The rooms have amazing beds and top class linen, and they are incredibly quiet.

Amazing hotel with equally amazing breakfast in a wonderful location.

The room was spacious and very clean, little kitchenette was functional and well stocked Used in room laundry machine, worked well, dishwasher also Main level had groceries, restaurants and liquor store Tram right outside the door, close proximity to the harbour marketplace and Ferris Wheel 15 minutes away from cruise terminal

Very clean. Cafe next door. In room laundry. Walkable to everything. The only issue we had was the gym was not next door. Website and AI instructions need updating as Gym 10 mins walk away but had great facilities. Would definitely stay here again.

The hotel kept cancelling our reservation. We had to contact them every day to get a new check in code. The last day they canceled our reservation altogether. We had to deal with AI to make contact. Then they would forward a new code. However my phone was low on battery and if I could not contact them we would be locked out with our luggage still inside. Our aircon had a blocked drain and leaked onto the floor. I had to turn off the power. I would never recommend this cost saving way the company adopted. I could have booked accommodation with a physical person to deal with in reception for the same price. I would then have someone to help with our problems.

The hotel kept cancelling our reservation. We had to contact them every day to get a new check in code. The last day they canceled our reservation altogether. We had to deal with AI to make contact. Then they would forward a new code. However my phone was low on battery and if I could not contact them we would be locked out with our luggage still inside. Our aircon had a blocked drain and leaked onto the floor. I had to turn off the power. I would never recommend this cost saving way the company adopted. I could have booked accommodation with a physical person to deal with in reception for the same price. I would then have someone to help with our problems.

Enjoyed our state

Good location , clean room