Pacijan Island Romantic Vacations

Fantastic hotel really great food and very helpful staff

Hidden Gem

property management lied. i booked and paid for 2 bedroom. i received an email from my host everything is ready.unit.,host gave me a.got to the c1 bedrrom and said that was the only available unit. if not happy to check outand the whole area whad no vacancy because of the holidays. host never called me kept calling no answer and never contacted me until afternoon of the next day. i got duped ,shower was broken,refrigerator was brokwn, bathrrom ceiling was water dripping.very disapointed.

Beautiful Hotel, Disappointing Guest Experience.The hotel itself is beautiful, and we truly enjoyed our stay. However, one unpleasant encounter with a staff member named Christine left us disappointed.My friends and I, who were visiting from the US, were having a wonderful time taking photos and making memories when Christine approached us and rudely reprimanded us, saying that taking pictures in the lobby was not allowed. We were caught off guard by her approach and the way she spoke to us.The lobby is a common area where guests and visitors come and go. We completely understand that hotels may have certain policies, but there is a respectful and courteous way to communicate them to guests.We have stayed at several hotels in Cebu and have never experienced this kind of treatment. It was unfortunate that an otherwise enjoyable experience was overshadowed by an unnecessary and unpleasant interaction. A beautiful hotel deserves equally beautiful hospitality. I hope management takes this feedback seriously and reminds staff that kindness, courtesy, and professionalism are just as important as the hotel's facilities and appearance.

Hidden Gem

Beautiful Hotel, Disappointing Guest Experience.The hotel itself is beautiful, and we truly enjoyed our stay. However, one unpleasant encounter with a staff member named Christine left us disappointed.My friends and I, who were visiting from the US, were having a wonderful time taking photos and making memories when Christine approached us and rudely reprimanded us, saying that taking pictures in the lobby was not allowed. We were caught off guard by her approach and the way she spoke to us.The lobby is a common area where guests and visitors come and go. We completely understand that hotels may have certain policies, but there is a respectful and courteous way to communicate them to guests.We have stayed at several hotels in Cebu and have never experienced this kind of treatment. It was unfortunate that an otherwise enjoyable experience was overshadowed by an unnecessary and unpleasant interaction. A beautiful hotel deserves equally beautiful hospitality. I hope management takes this feedback seriously and reminds staff that kindness, courtesy, and professionalism are just as important as the hotel's facilities and appearance.

Exceptional resort. Outstanding customer service! Thanks to everyone!

Hidden Gem

It was very convenient because it was close to a big mall. It was about a 5 minutes walk. The buffet was the best but if you are on a diet you can order. The price was very reasonable. The staff were very friendly and respectful. It was just a very pleasant experience I was there for two weeks. Thank you everyone!!!

Exceptional resort. Outstanding customer service! Thanks to everyone!