Heizel Romantic Vacations

The property is located outside the city centre. The staff was very friendly and allowed us to check in before the scheduled time, which was greatly appreciated. There is parking available, although spaces cannot be reserved. The hotel was very clean throughout our stay. The room could benefit from some updating; however, the hotel is currently undergoing renovation, so this is likely to improve soon.

Amazing hotel. Every member of staff I came into contact with provided exceptional service. The room was spacious, nice bathtub, extremely comfortable bed and pillows. The head concierge was exceptional and scored a same day reservation for a Michelan restaurant as well. Will be back next time I am in Brussels.

The hotel is lovely, the rooms are a great size and I really enjoyed the quirky decor, the bed is amazingly comfortable and HUGE. There isn’t much in the local area immediately outside of the hotel, but the tram / metro is very close plus it’s 15-20 minutes to Grand Place by foot anyway. The only downside, and it is a big downside, is that it’s very noisy. Perhaps this is just if you’ve got a room on the front of the hotel like we did. I’m not usually one to mind a bit of a city noise, but my goodness between the tram honking every 15 minutes or so up until 1am and the fact that the hospital and police stations are around the corner, so there’s many sirens on and off throughout the night, it really quite difficult to fall asleep / stay asleep. It’s such a shame as otherwise this hotel is a 10/10 - strongly recommend you bring some ear plugs with you!

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

Lovely new hotel, beautiful room, extremely helpful polite staff. Love Radisson hotels and now wont accept anything less!!

Amazing hotel. Every member of staff I came into contact with provided exceptional service. The room was spacious, nice bathtub, extremely comfortable bed and pillows. The head concierge was exceptional and scored a same day reservation for a Michelan restaurant as well. Will be back next time I am in Brussels.

Perfect location close to city centre and lovely food court. Arrived early and was able to check in early which was great. Room was clean, tea and coffee making facility which was great. Only downside during the stay was the breakfast staff - in particular the two men who took your breakfast orders, they were grumpy, abrupt and sometimes rude which was a shame because breakfast itself was great.

The hotel is lovely, the rooms are a great size and I really enjoyed the quirky decor, the bed is amazingly comfortable and HUGE. There isn’t much in the local area immediately outside of the hotel, but the tram / metro is very close plus it’s 15-20 minutes to Grand Place by foot anyway. The only downside, and it is a big downside, is that it’s very noisy. Perhaps this is just if you’ve got a room on the front of the hotel like we did. I’m not usually one to mind a bit of a city noise, but my goodness between the tram honking every 15 minutes or so up until 1am and the fact that the hospital and police stations are around the corner, so there’s many sirens on and off throughout the night, it really quite difficult to fall asleep / stay asleep. It’s such a shame as otherwise this hotel is a 10/10 - strongly recommend you bring some ear plugs with you!

Great sized room, really clean and everything worked! Quiet. Great location. Staff really good. Thanks alot