East Side Romantic Vacations

Great Hotel, needs a bit of a face lift.

Decent hotel. A bit expensive for quality and location.

Clean enough. Sink had caulked crack line on top/ sb replaced, otherwise ok but expensive for what it is

The staff were over the top! Clean rooms, friendly employees(yes in NYC), very attentive and quick to action. 5 stars all day!

We stayed at this hotel 18 months ago and had a great time and the staff were really good and attentive, unfortunately not this time. Reception staff didn't even bother to day good morning back. We're given coffee pods in our that didn't even fit the machine, didn't bother asking for the right ones as would have been expected to tip! The area around the pool was a mess, empty glasses and rubbish, every sunbed had a used wet towel on even though there was only one other family group at the pool. We asked for some towels to which we were told they did not have any!! Such a shame as we had such a great time on our first visit. Probably wont stay here again.

We stayed at this hotel 18 months ago and had a great time and the staff were really good and attentive, unfortunately not this time. Reception staff didn't even bother to day good morning back. We're given coffee pods in our that didn't even fit the machine, didn't bother asking for the right ones as would have been expected to tip! The area around the pool was a mess, empty glasses and rubbish, every sunbed had a used wet towel on even though there was only one other family group at the pool. We asked for some towels to which we were told they did not have any!! Such a shame as we had such a great time on our first visit. Probably wont stay here again.

We enjoyed our stay & the amenities; however, we were looking forward to the rooftop patio and there was not one available. The staff was extremely helpful and courteous and there was plenty of food & shopping options within a walking distance. The subway is a few steps away and very convenient to use as well. We would stay here again!

Nice lobby and check in area.

We stayed close to NYU Langone on purpose, never imagining the hotel would be so beautiful. We stayed in a king suite. I couldn’t recommend the location, the staff, the cleanliness, and the aesthetic more. It really was perfect.

Front desk staff and doormen were exceptional!!!

We stayed at this hotel 18 months ago and had a great time and the staff were really good and attentive, unfortunately not this time. Reception staff didn't even bother to day good morning back. We're given coffee pods in our that didn't even fit the machine, didn't bother asking for the right ones as would have been expected to tip! The area around the pool was a mess, empty glasses and rubbish, every sunbed had a used wet towel on even though there was only one other family group at the pool. We asked for some towels to which we were told they did not have any!! Such a shame as we had such a great time on our first visit. Probably wont stay here again.