アルトス デ チャボン ビレッジでのロマンチックな旅行

Rooms: We were initially assigned a room on the first floor that was subpar. It had a noticeable musty odor, poor air conditioning, and overall lack of cleanliness. The bathroom was in a similar state, with stagnant water pooling in the shower. To make matters worse, we encountered cockroaches in the room, which forced us to request a room change. Customer Service: The service here is a hit-or-miss. Some staff members were quite rude and made us feel like we were bothering them whenever we asked for assistance. On a positive note, a few employees were lovely, such as Jessica at the bar and Martina at the buffet. Additionally, the check-in process took incredibly long due to an seemingly outdated system; expect significant delays if you arrive after a large group of people. Food & Amenities: On the bright side, the food was generally very good at both the buffets and the restaurants. The overall amenities are also in decent condition, though it was disappointing that half of the main pool was closed for renovations during our stay. Overall: We left feeling highly disappointed given the price we paid. We have no intentions of returning and cannot recommend this hotel.

殆どの従業員は熱心に働き、親切で愛想が良く、素晴らしかった。食事は複数レストランを利用可能だが、使用する食材の多くは同一のものであるとみられ、少々飽きた。 部屋が非常に不潔だった。枕とカーテンはカビが生えたり強烈な悪臭を放ち、ベランダの物干しは破損、水の流れないトイレ(深夜に自身でタンクの蓋を空け水を入れました)、シャワーヘッドのスタンドも破損。部屋をかえてもらった先でも、枕は悪臭を放っていました。

Everything about this property was just perfect the staff the rooms the entire place food was delicious 20 out of 10

Everything about this property was just perfect the staff the rooms the entire place food was delicious 20 out of 10

Rooms: We were initially assigned a room on the first floor that was subpar. It had a noticeable musty odor, poor air conditioning, and overall lack of cleanliness. The bathroom was in a similar state, with stagnant water pooling in the shower. To make matters worse, we encountered cockroaches in the room, which forced us to request a room change. Customer Service: The service here is a hit-or-miss. Some staff members were quite rude and made us feel like we were bothering them whenever we asked for assistance. On a positive note, a few employees were lovely, such as Jessica at the bar and Martina at the buffet. Additionally, the check-in process took incredibly long due to an seemingly outdated system; expect significant delays if you arrive after a large group of people. Food & Amenities: On the bright side, the food was generally very good at both the buffets and the restaurants. The overall amenities are also in decent condition, though it was disappointing that half of the main pool was closed for renovations during our stay. Overall: We left feeling highly disappointed given the price we paid. We have no intentions of returning and cannot recommend this hotel.