ルツェルン湖でのロマンチックな旅行

Beautiful space, location is amazing, staff were super friendly and helpful, but I thought it was a non-smoking property and it’s not. All open air locations allow smoking, including balconies, the amazing outdoor patio, outdoor poolside locations, outdoor space on the lake, etc. I am allergic to tobacco smoke so unfortunately I found myself avoiding these spaces and would get nervous that someone would light up when I was interacting with these spaces. The food onsite was amazing, the spa and spa services were top notch, canoes and SUPs were free and available first come first served, and they offered an AMAZING complimentary breakfast each morning that was EPIC . There was free and unlimited tea and coffee 24 hours, a fizzy and still water faucet in the spa, and fresh apples provided right from the local apple trees! Even with all of this, the dominance of cigarette smoke onsite would make me think twice about staying here again. It would be great if they could have designated smoking areas rather than it being a smokers paradise. And as a designated wellness hotel I found it contradictory to allow smoking in every outdoor space. I do not want to smell smoke when I’m eating breakfast, need fresh air in the room b/c there are no A/C’s, or decide to go swimming after a relaxing spa service. And FYI, they’re doing renovations in front of the hotel, and it impacts the view overlooking the lake. Expedia does not inform you of this but the hotel website does.

Excellent as expected. The personal touches added by the entire staff is exceptional!

朝食はブッフェ形式で、品数・量ともに十分にあり、とても満足できました。特にコーヒーが美味しかったです。 スタッフの方々は皆さんとても親切で、滞在中どの場面でもホスピタリティを感じました。こちらの要望にも丁寧に対応してくださり、気持ちよく過ごすことができました。 バスルームにバスタブはありませんが、シャワールームにはしっかりした仕切りとドアがあるため、シャワーを使用してもバスルーム全体が濡れてしまうことはありませんでした。また、タオルは厚手でふわふわしており、質の良いものだと感じました。 客室清掃については、ドアに「掃除してください／しないでください」のタグを掛けていなかったところ、滞在2日目は清掃していただけましたが、タオル交換はありませんでした。3日目は清掃がなかったため、清掃を希望する場合・希望しない場合ともに、ドアのタグで明確に意思表示をした方がよいと思います。客室内にもその旨を記載した案内があります。 なお、新しいタオルが必要な場合は、レセプションに電話でお願いすると、すぐに部屋まで持ってきてくださいました。 朝食、客室の快適さ、そして何よりスタッフの皆さんの親切な対応が印象に残るホテルでした。

Room smelled musty, limited amenities at hotel and cleaning staff tidying room during stay but really didn’t clean

Excellent as expected. The personal touches added by the entire staff is exceptional!

Beautiful space, location is amazing, staff were super friendly and helpful, but I thought it was a non-smoking property and it’s not. All open air locations allow smoking, including balconies, the amazing outdoor patio, outdoor poolside locations, outdoor space on the lake, etc. I am allergic to tobacco smoke so unfortunately I found myself avoiding these spaces and would get nervous that someone would light up when I was interacting with these spaces. The food onsite was amazing, the spa and spa services were top notch, canoes and SUPs were free and available first come first served, and they offered an AMAZING complimentary breakfast each morning that was EPIC . There was free and unlimited tea and coffee 24 hours, a fizzy and still water faucet in the spa, and fresh apples provided right from the local apple trees! Even with all of this, the dominance of cigarette smoke onsite would make me think twice about staying here again. It would be great if they could have designated smoking areas rather than it being a smokers paradise. And as a designated wellness hotel I found it contradictory to allow smoking in every outdoor space. I do not want to smell smoke when I’m eating breakfast, need fresh air in the room b/c there are no A/C’s, or decide to go swimming after a relaxing spa service. And FYI, they’re doing renovations in front of the hotel, and it impacts the view overlooking the lake. Expedia does not inform you of this but the hotel website does.

Excellent as expected. The personal touches added by the entire staff is exceptional!