San Diego Romantic Vacations

The lanai wasn’t the same one from the picture, and neither was the bathroom. Our lanai was dirty and covered in bird crap. I had to clean out the drawers myself before we put our items in, they had crap in it. We didn’t get what was shown to us, nor what we paid for. If I personally pick the room, and every different room options has pictures attached to it, I expect to get what I chose. And we didn’t. It was extremely disappointing. Also make sure the front desk has manners. They are the very first people we see when we come into the resort. They should be welcoming and smiling, with positive attitudes. You know warm. Don’t have a nasty unwelcoming attitude. Go work somewhere where you can be hidden and not with guests if your like that. The very first girl we dealt with was like that when we tried to see if we could possibly check in earlier. Samantha was excellent, and the girl with the heart glasses was kind. But the first girl, needs to work somewhere else.

Welcoming staff through our stay.

Before I comment on the property, I want to call out the staff. I was moving to the hotel from another property in La Jolla and hoped I could check in a little early. The day manager from Catamaran texted me at 8:30 am and asked when I was likely to arrive. I told them I planned to come early and check my bags. They replied that my room was available and I could chek in as soon as I arrived. I was in my room by 8:45. I was blown away. Had a lovely view of the water (though it was across the roof of a low building in front of me). Spa services were great (massage was terrific), but the "amenities" were just water and tea. The sauna and steam room were terrific. Property is charming, but rundown. Think 70's California crossed with tiki bar, but maybe hasn't been updated since then. But room was clean, grounds were very well maintained, and the koi ponds were endlessly entertaining. Food in restaurants was great. Coffee bar food is lame. Location was great, Walk out the back door and you are on the bay; walk two blocks the other direction, you are on Mission beach. Lots of small coffee shops nearby, though restaurants for dinner in walking distance were more limited.

We loved our stay. The staff was helpful and accommodating. The breakfast was top notch.

Wonderful hotel and staff. Greatest stay ever.

Wonderful hotel and staff. Greatest stay ever.

The lanai wasn’t the same one from the picture, and neither was the bathroom. Our lanai was dirty and covered in bird crap. I had to clean out the drawers myself before we put our items in, they had crap in it. We didn’t get what was shown to us, nor what we paid for. If I personally pick the room, and every different room options has pictures attached to it, I expect to get what I chose. And we didn’t. It was extremely disappointing. Also make sure the front desk has manners. They are the very first people we see when we come into the resort. They should be welcoming and smiling, with positive attitudes. You know warm. Don’t have a nasty unwelcoming attitude. Go work somewhere where you can be hidden and not with guests if your like that. The very first girl we dealt with was like that when we tried to see if we could possibly check in earlier. Samantha was excellent, and the girl with the heart glasses was kind. But the first girl, needs to work somewhere else.

Welcoming staff through our stay.

Before I comment on the property, I want to call out the staff. I was moving to the hotel from another property in La Jolla and hoped I could check in a little early. The day manager from Catamaran texted me at 8:30 am and asked when I was likely to arrive. I told them I planned to come early and check my bags. They replied that my room was available and I could chek in as soon as I arrived. I was in my room by 8:45. I was blown away. Had a lovely view of the water (though it was across the roof of a low building in front of me). Spa services were great (massage was terrific), but the "amenities" were just water and tea. The sauna and steam room were terrific. Property is charming, but rundown. Think 70's California crossed with tiki bar, but maybe hasn't been updated since then. But room was clean, grounds were very well maintained, and the koi ponds were endlessly entertaining. Food in restaurants was great. Coffee bar food is lame. Location was great, Walk out the back door and you are on the bay; walk two blocks the other direction, you are on Mission beach. Lots of small coffee shops nearby, though restaurants for dinner in walking distance were more limited.

The lanai wasn’t the same one from the picture, and neither was the bathroom. Our lanai was dirty and covered in bird crap. I had to clean out the drawers myself before we put our items in, they had crap in it. We didn’t get what was shown to us, nor what we paid for. If I personally pick the room, and every different room options has pictures attached to it, I expect to get what I chose. And we didn’t. It was extremely disappointing. Also make sure the front desk has manners. They are the very first people we see when we come into the resort. They should be welcoming and smiling, with positive attitudes. You know warm. Don’t have a nasty unwelcoming attitude. Go work somewhere where you can be hidden and not with guests if your like that. The very first girl we dealt with was like that when we tried to see if we could possibly check in earlier. Samantha was excellent, and the girl with the heart glasses was kind. But the first girl, needs to work somewhere else.

Perfect trip - thank you

If you are looking for an affordable place to stay in little italy, this is right in the middle of everything. however the hotel is just a little run down and the walls were so thin that we couldn’t get any sleep due to our neighbors TV blasting. Also check-in was at 3 pm but our room wasn’t ready til about 30 minutes later.