California Romantic Vacations

Great location. Nice rooms with tons of space. Great restaurant and lounge. Parking was expensive ($50 per day with self park and $75 per day valet). Other than that great customer service!

The Christmas tree - the main highlight of the season - was sadly relegated to the side of the main door and in its usual place was a ridiculous champagne bar! Not a good look for a venerable hotel - and frankly, pretty low-brow. And zero seating in the lobby so everyone was hanging around with their luggage, just adding to the general chaos created by the gingerbread house. Festive busy-ness is one thing but the layout was poorly done this year and guests just seemed frustrated. Also - Fairmont used to provide guests with slippers in the rooms; why has this stopped? And bar service at the Laurel Court was not up to bar on two of the three nights I was there - the bartenders were both frantic and claimed not to know how to make some basic cocktails when it was clear they just thought it would take too long to make them. Not the Fairmont standard of professionalism to which I have become accustomed.

The views are jaw dropping. The service is excellent in all areas, particularly broom service. Very easy to park and car service to local locations.

This historical location is ideal for anyone visiting the city. The room was clean and comfortable, and the staff were very attentive. A special thanks to Elaine Dai for making our stay even more enjoyable and unforgettable.

Coffee was not adequately provided. No coffee in the lobby and coffee bar not stocked in room

The views are jaw dropping. The service is excellent in all areas, particularly broom service. Very easy to park and car service to local locations.

The Christmas tree - the main highlight of the season - was sadly relegated to the side of the main door and in its usual place was a ridiculous champagne bar! Not a good look for a venerable hotel - and frankly, pretty low-brow. And zero seating in the lobby so everyone was hanging around with their luggage, just adding to the general chaos created by the gingerbread house. Festive busy-ness is one thing but the layout was poorly done this year and guests just seemed frustrated. Also - Fairmont used to provide guests with slippers in the rooms; why has this stopped? And bar service at the Laurel Court was not up to bar on two of the three nights I was there - the bartenders were both frantic and claimed not to know how to make some basic cocktails when it was clear they just thought it would take too long to make them. Not the Fairmont standard of professionalism to which I have become accustomed.

Coffee was not adequately provided. No coffee in the lobby and coffee bar not stocked in room

Great location. Nice rooms with tons of space. Great restaurant and lounge. Parking was expensive ($50 per day with self park and $75 per day valet). Other than that great customer service!