West Harvey Pet-friendly Vacations

Great atay

We had a great stay at Level. I think it’s a really good option for a longer trip, especially if you want more of an apartment-style setup and a convenient location. The staff was amazing from start to finish and truly made the stay stand out. Everyone was kind, helpful, and welcoming, and the service alone would make me come back. The location is also very convenient and worked well for getting around Chicago, especially if you don’t mind doing a bit of walking. For our family, I think it felt a little more geared toward professionals or longer stays than a traditional family hotel, but overall we had a very positive experience. If you’re staying in Chicago for more than a couple of nights and want something comfortable and convenient, I would definitely recommend it.

The resort was amazing and beautiful however what was top tier was the staff! Everyone was delightfully polite and helpful! I was greeted with smiles and nothing but great hospitality! I would recommend this resort to anyone close to me. I look forward to going back.

Old-fashioned and someone dated rooms, but still charming.

Beautiful grounds and wonderful hospitality from the staff made our stay enjoyable. The breakfast was excellent, and every employee we interacted with was friendly and apologetic. Unfortunately, the property itself seems to need better maintenance. The hotel still relies on a satellite TV system, so our television didn’t work the first night because of the rain. Our air conditioning also failed, and it took about two hours to repair. This came after our room wasn’t ready at the advertised 3:00 p.m. check-in time, requiring us to wait about an extra hour. It appeared the resort may have been short-staffed. Our room also showed some signs of wear, with several chips and nicks in the furniture. In addition, it had connecting doors to the neighboring rooms. The doors were very thin and offered virtually no soundproofing, so we could clearly hear our neighbors’ conversations throughout our stay. To the manager’s credit, he apologized for the inconveniences and offered to move us to another room. However, because the resort was fully booked, we would have had to wait to see if another guest failed to arrive. Since we booked through Expedia, he explained that he couldn’t provide a refund directly. Instead, he offered Hyatt Bonus Points as a goodwill gesture. As of this writing, though, the points have not yet appeared in our account Overall, the staff did their best to make things right, but the resort could benefit from better maintenance and operational improvements by Hyatt

The best hotel we have ever stayed at!

Stunning hotel with really attentive staff, located in the heart of Chicago's West Loop neighborhood. You are surrounded by a ton of award-winning restaurants, shopping and also close to public transit. Rooms are spacious and are themed in a minimalistic Japanese onsen-style esthetic. We loved our stay here, though there are a few things to mention that made our stay less than a perfect 10. The bathroom is fully painted in black. Looks great, but terrible for styling your hair, if you have dark colored hair. Poor lighting concepts throughout the room and bathroom in general, which made it terrible for getting ready any time of the day. Closet area was dark, not great for getting dressed. Bedroom area was dark, not great for reading a book. Desk area is dark, not great for working remotely. Bathroom lighting is dark, not great if you are a woman trying to put on makeup. Housekeeping was fantastic and really knew how to personalize your stay, but they still knocked on the door when we had the "do not disturb" light on, which was very bothersome and woke us up a couple of times.

The resort was amazing and beautiful however what was top tier was the staff! Everyone was delightfully polite and helpful! I was greeted with smiles and nothing but great hospitality! I would recommend this resort to anyone close to me. I look forward to going back.

We had a great stay at Level. I think it’s a really good option for a longer trip, especially if you want more of an apartment-style setup and a convenient location. The staff was amazing from start to finish and truly made the stay stand out. Everyone was kind, helpful, and welcoming, and the service alone would make me come back. The location is also very convenient and worked well for getting around Chicago, especially if you don’t mind doing a bit of walking. For our family, I think it felt a little more geared toward professionals or longer stays than a traditional family hotel, but overall we had a very positive experience. If you’re staying in Chicago for more than a couple of nights and want something comfortable and convenient, I would definitely recommend it.