West Harvey Pet-friendly Vacations

Great atay

We had a great stay at Level. I think it’s a really good option for a longer trip, especially if you want more of an apartment-style setup and a convenient location. The staff was amazing from start to finish and truly made the stay stand out. Everyone was kind, helpful, and welcoming, and the service alone would make me come back. The location is also very convenient and worked well for getting around Chicago, especially if you don’t mind doing a bit of walking. For our family, I think it felt a little more geared toward professionals or longer stays than a traditional family hotel, but overall we had a very positive experience. If you’re staying in Chicago for more than a couple of nights and want something comfortable and convenient, I would definitely recommend it.

Beautiful grounds. The rooms are on the older side but clean. there were no working ice machines on any of the south tower floors, not sure about the north tower. There were a lot of guests complaining about no ice, so possible both towers.

Old-fashioned and someone dated rooms, but still charming.

Beautiful grounds and wonderful hospitality from the staff made our stay enjoyable. The breakfast was excellent, and every employee we interacted with was friendly and apologetic. Unfortunately, the property itself seems to need better maintenance. The hotel still relies on a satellite TV system, so our television didn’t work the first night because of the rain. Our air conditioning also failed, and it took about two hours to repair. This came after our room wasn’t ready at the advertised 3:00 p.m. check-in time, requiring us to wait about an extra hour. It appeared the resort may have been short-staffed. Our room also showed some signs of wear, with several chips and nicks in the furniture. In addition, it had connecting doors to the neighboring rooms. The doors were very thin and offered virtually no soundproofing, so we could clearly hear our neighbors’ conversations throughout our stay. To the manager’s credit, he apologized for the inconveniences and offered to move us to another room. However, because the resort was fully booked, we would have had to wait to see if another guest failed to arrive. Since we booked through Expedia, he explained that he couldn’t provide a refund directly. Instead, he offered Hyatt Bonus Points as a goodwill gesture. As of this writing, though, the points have not yet appeared in our account Overall, the staff did their best to make things right, but the resort could benefit from better maintenance and operational improvements by Hyatt

The best hotel we have ever stayed at!

The staff was friendly and helpful. They let us check in early, and I got an upgraded room. Very nice property, I would stay here again.

Beautiful grounds. The rooms are on the older side but clean. there were no working ice machines on any of the south tower floors, not sure about the north tower. There were a lot of guests complaining about no ice, so possible both towers.

We had a great stay at Level. I think it’s a really good option for a longer trip, especially if you want more of an apartment-style setup and a convenient location. The staff was amazing from start to finish and truly made the stay stand out. Everyone was kind, helpful, and welcoming, and the service alone would make me come back. The location is also very convenient and worked well for getting around Chicago, especially if you don’t mind doing a bit of walking. For our family, I think it felt a little more geared toward professionals or longer stays than a traditional family hotel, but overall we had a very positive experience. If you’re staying in Chicago for more than a couple of nights and want something comfortable and convenient, I would definitely recommend it.