Chicago Pet-friendly Vacations

Location is really great but building needs a lot of updating. Didn’t get the room serviced the whole 3 nights but perhaps we had to call for them to do it. I had picked a room facing out and they changed it to one facing a wall. We didn’t bother complaining since we spent most of the time exploring the city. Breakfast buffet was very expensive but not really worth it.

The staff was great, the rooms comfortable. My only complaint was the espresso machines did not work well at all. Very confusing first, then the machine would crush the pods so we used 6 pods to get 2 cups of coffee, not very efficient.

I was not impressed overall and honestly expected much more from a 4.5-star hotel in Chicago. Check-in with the concierge was smooth, and the staff was polite and efficient, which I appreciated. However, the condition of the common areas left a lot to be desired. The hallways and entrance carpets looked unclean, and the elevators also did not feel particularly clean. The lighting in the entrance area was poor and gave off a rather uninviting vibe. Service was inconsistent: I requested a blanket one night, and it took nearly an hour to arrive. Access to water was inconvenient—only two bottles were provided, and there weren’t enough fountains. Offering reusable bottles for guests to refill would be a much better experience. The in-room amenities were disappointing. Towels looked worn and old, the shower had weak water pressure and limited flow, and it was unclear what room service was available, if any. Overall, while the staff was professional, the property itself did not live up to the standard I was expecting. Definitely not on par with what a 4.5-star rating suggests. Will not return and certainly do not reccomend.

Hotel is conveniently located near main tourist attractions downtown. Room was spacious and comfortable. It's a little noisy, but not unexpected for inner city. Staff was very friendly and helpful.

The room I was in was smaller than expected but was clean and well furnished. All of the staff that I interacted with were polite, courteous and professional at all times. Most things in Chicago are within walking distance from this hotel so it is well located in this respect. A couple of theatres are very close, one next-door, so handy in this respect. A good hotel with great staff.

The location was very good. The included breakfast was good and appreciated. The only complaint was the noisy aircon in the room.

Location is really great but building needs a lot of updating. Didn’t get the room serviced the whole 3 nights but perhaps we had to call for them to do it. I had picked a room facing out and they changed it to one facing a wall. We didn’t bother complaining since we spent most of the time exploring the city. Breakfast buffet was very expensive but not really worth it.

Hotel is conveniently located near main tourist attractions downtown. Room was spacious and comfortable. It's a little noisy, but not unexpected for inner city. Staff was very friendly and helpful.