Heizel Mountain Vacations

Room was great. The food was also superb.

An absolute dream of a central Brussels hotel. Perfect location between city sights and family in the suburbs. The staff was top-notch and provided impeccable service, especially at The Poet. Best breakfast buffet we have had in a long time. Merci!

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

Clean but a little tired

Comfortable hotel, enjoyed the sauna as part of room deal and snacks and drinks 16:30 to 20:00. Also only city tax to pay, no need to have to pay the 50euros charged by other hotels as holding fee.

Staff was very friendly and courteous especially Jojie.

Room was great. The food was also superb.

Clean but a little tired

Room bigger than expected, with a desk/table. Staff very nice. Great location, easy access to old town but in a quieter area.