Heizel Luxury Vacations

Fantastic!

Very disappointing experience at Warwick Brussels. During our stay, the electricity on our floor went out for almost two hours during the night. We had no air conditioning, no internet, no lights, and basically no electricity at all. We could not sleep properly and it completely ruined the night. After asking the hotel team several times what was happening, we were eventually told that it was related to a planned upgrade that had gone wrong. What was especially frustrating is that we were placed on a floor affected by these works without any warning beforehand. Unfortunately, the way this situation was handled made the experience even more disappointing. For the price and reputation of the hotel, I expected much better.

Thank you

Fantastic!

Very disappointing experience at Warwick Brussels. During our stay, the electricity on our floor went out for almost two hours during the night. We had no air conditioning, no internet, no lights, and basically no electricity at all. We could not sleep properly and it completely ruined the night. After asking the hotel team several times what was happening, we were eventually told that it was related to a planned upgrade that had gone wrong. What was especially frustrating is that we were placed on a floor affected by these works without any warning beforehand. Unfortunately, the way this situation was handled made the experience even more disappointing. For the price and reputation of the hotel, I expected much better.

The Hotel was ok.... Not bad, not great, just ok. We arrived early and tried to check in, but we could not. No big deal, they took our luggage, we changed and hit the streets. I had major jet lag and needed to take a bath once we came in for the evening. Drew a bath, soaked and relaxed, BUT WAIT... when I drained the tub, it backed up the shower. The grime and smell that came out was horrid. So apparently the tub, shower and sink drains were all connected. So taking a shower, it would flood the floor and back up into the tub. Brushing your teeth backed up into the shower.... Never ending issue and not enough towels to keep the floor dry. This was the worst part of the Hotel stay. All the Staff were really nice, even bringing me a new hair dryer because I couldn't figure out how to use the one in the room, lol. The area is decent, cars, bikes, and motorbikes go VERY FAST on this tiny wide street. There is a convenient store right across the street which was nice to grab snacks and extra drinks. It is a little walk to get anywhere you want. If you have walking issues, this might not be the place for you as far as location. We loved the extra walks to take off a few waffle calories, lol. The area is not sketchy, but there were a few vagrants, just say no or shake your head and they move on. Overall, it was a good stay, just couldn't give 5 stars due to the plumbing.

The sink in the bathroom was broken, we informed the staff to fix it, and was told it would be looked at. Then was told we have to request towels and cleaning isnt done everyday. Its a 4 star hotel, what am i paying for

Perfect location, friendly staff. Room had dust under the radiator and caulk in the shower had mold. As did the windowsill in the bathroom. Bed was comfortable. No view out the Windows and hall way was pitch black until you walked a few feet into it. Slept well. Appreciated the ceiling fan and AC.