Mid-Atlantic Luxury Vacations

We stayed at this hotel 18 months ago and had a great time and the staff were really good and attentive, unfortunately not this time. Reception staff didn't even bother to day good morning back. We're given coffee pods in our that didn't even fit the machine, didn't bother asking for the right ones as would have been expected to tip! The area around the pool was a mess, empty glasses and rubbish, every sunbed had a used wet towel on even though there was only one other family group at the pool. We asked for some towels to which we were told they did not have any!! Such a shame as we had such a great time on our first visit. Probably wont stay here again.

Nice clean rooms and pleasant staff. Room was run down. Hole in carpet, toilet not working properly, no tea or coffee making equipment and $15.99 for internet. Meanwhile free shoe polishing. Priorities seem to be off.

All the staff were amazing. Will definitely stay here again!

I liked that this was a clean hotel, but I missed that it is a hotel either owned, but definitely operated by Japanese people. We were the only Americans I saw in the hotel. Staff, visitors, they were all Japanese. It was a clean hotel, but the breakfast was awful, but it was quiet and it was in was in a convenient location. I would recommend, but just know going in that it’s not what you may think.

Central location, friendly check in staff

We stayed at this hotel 18 months ago and had a great time and the staff were really good and attentive, unfortunately not this time. Reception staff didn't even bother to day good morning back. We're given coffee pods in our that didn't even fit the machine, didn't bother asking for the right ones as would have been expected to tip! The area around the pool was a mess, empty glasses and rubbish, every sunbed had a used wet towel on even though there was only one other family group at the pool. We asked for some towels to which we were told they did not have any!! Such a shame as we had such a great time on our first visit. Probably wont stay here again.

Central location, friendly check in staff

The hotel was walking distance to Central Park, 5th avenue and Madison Avenue shopping, radio City Music Hall and many great restaurants. Starbucks is located next door for your morning coffee. It was a little less than half a mile from time square and Broadway. We will definitely be staying at The Quin whenever we return to New York.

Nice clean rooms and pleasant staff. Room was run down. Hole in carpet, toilet not working properly, no tea or coffee making equipment and $15.99 for internet. Meanwhile free shoe polishing. Priorities seem to be off.

All the staff were amazing. Will definitely stay here again!

We stayed at this hotel 18 months ago and had a great time and the staff were really good and attentive, unfortunately not this time. Reception staff didn't even bother to day good morning back. We're given coffee pods in our that didn't even fit the machine, didn't bother asking for the right ones as would have been expected to tip! The area around the pool was a mess, empty glasses and rubbish, every sunbed had a used wet towel on even though there was only one other family group at the pool. We asked for some towels to which we were told they did not have any!! Such a shame as we had such a great time on our first visit. Probably wont stay here again.

The Omni Berkshire is a beautiful hotel and perfectly located for our visit to Radio City Music Hall. The staff was friendly and helpful and the rooms were very nice and very comfortable. I will stay there again when I return to NYC.

Nice staff, helpful & welcoming!