North Island Luxury Vacations

The staff were helpful. They are renovating the lift at the moment so to get to either swimming pool/gym/sauna it’s a faff. I would’ve expected clearer temporary signage. Good facilities once you find them! Great overall hotel, good location and staff

Everything from check-in to check-out was smooth and easy. Staff was friendly and hotel was in great condition and clean. Staff at bar were friendly and drinks were delicious. I had no complaints whatsoever and would highly recommend Cordis.

We stayed at Rydges after arriving from Australia and had hired a car, so parking was essential. On arrival we were offered valet parking at $55 NZD a night and agreed to it. Later my husband noticed a public car park literally next door charging only $15 NZD a day. We cancelled two days of the valet parking and moved the car the following day. What followed was two days of unnecessary stress. Instead of refunding the two cancelled nights, the hotel charged us again — meaning we had now paid for four nights we didn’t use. We raised it with reception, received apologies (we understand mistakes happen), and were promised it would be reversed. When we checked later the amount had been charged again, so we had effectively paid for eight nights. We spent far too much of our stay chasing human errors that the assistant manager on duty insisted on calling “system errors.” When I joked that it wasn’t the system but the people, he seemed unable to concede that staff might need better training. A simple admission would have earned more respect. The rooms themselves were mediocre, and the breakfast buffet matched that description — nothing special. At The Cut restaurant the food was good and reasonably priced, but the service was lacking and the lighting felt more café than restaurant. It has potential but needs work. The most professional staff member we dealt with was Raphael (another manager). We had to call him when yet more money was taken from our account after checkout, and he ha

Everything from check-in to check-out was smooth and easy. Staff was friendly and hotel was in great condition and clean. Staff at bar were friendly and drinks were delicious. I had no complaints whatsoever and would highly recommend Cordis.

Centrally located, cool hotel with a botique feeling. Very friendly staff. Was upgraded to a better room wich was very kind. I can deifinetly recommend this hotel

We stayed at Rydges after arriving from Australia and had hired a car, so parking was essential. On arrival we were offered valet parking at $55 NZD a night and agreed to it. Later my husband noticed a public car park literally next door charging only $15 NZD a day. We cancelled two days of the valet parking and moved the car the following day. What followed was two days of unnecessary stress. Instead of refunding the two cancelled nights, the hotel charged us again — meaning we had now paid for four nights we didn’t use. We raised it with reception, received apologies (we understand mistakes happen), and were promised it would be reversed. When we checked later the amount had been charged again, so we had effectively paid for eight nights. We spent far too much of our stay chasing human errors that the assistant manager on duty insisted on calling “system errors.” When I joked that it wasn’t the system but the people, he seemed unable to concede that staff might need better training. A simple admission would have earned more respect. The rooms themselves were mediocre, and the breakfast buffet matched that description — nothing special. At The Cut restaurant the food was good and reasonably priced, but the service was lacking and the lighting felt more café than restaurant. It has potential but needs work. The most professional staff member we dealt with was Raphael (another manager). We had to call him when yet more money was taken from our account after checkout, and he ha

Good location, quiet area but easy walking distance to all the restaurants and bars in the viaduct. Room was ok, a bit dated. You couldn’t really see the tv from the couch or bed though

The staff were helpful. They are renovating the lift at the moment so to get to either swimming pool/gym/sauna it’s a faff. I would’ve expected clearer temporary signage. Good facilities once you find them! Great overall hotel, good location and staff