North Island Luxury Vacations

Nice hotel, except the shower was useless!

We stayed at Rydges after arriving from Australia and had hired a car, so parking was essential. On arrival we were offered valet parking at $55 NZD a night and agreed to it. Later my husband noticed a public car park literally next door charging only $15 NZD a day. We cancelled two days of the valet parking and moved the car the following day. What followed was two days of unnecessary stress. Instead of refunding the two cancelled nights, the hotel charged us again — meaning we had now paid for four nights we didn’t use. We raised it with reception, received apologies (we understand mistakes happen), and were promised it would be reversed. When we checked later the amount had been charged again, so we had effectively paid for eight nights. We spent far too much of our stay chasing human errors that the assistant manager on duty insisted on calling “system errors.” When I joked that it wasn’t the system but the people, he seemed unable to concede that staff might need better training. A simple admission would have earned more respect. The rooms themselves were mediocre, and the breakfast buffet matched that description — nothing special. At The Cut restaurant the food was good and reasonably priced, but the service was lacking and the lighting felt more café than restaurant. It has potential but needs work. The most professional staff member we dealt with was Raphael (another manager). We had to call him when yet more money was taken from our account after checkout, and he ha

Centrally located, cool hotel with a botique feeling. Very friendly staff. Was upgraded to a better room wich was very kind. I can deifinetly recommend this hotel

Centrally located, cool hotel with a botique feeling. Very friendly staff. Was upgraded to a better room wich was very kind. I can deifinetly recommend this hotel

Good location, quiet area but easy walking distance to all the restaurants and bars in the viaduct. Room was ok, a bit dated. You couldn’t really see the tv from the couch or bed though

We stayed at Rydges after arriving from Australia and had hired a car, so parking was essential. On arrival we were offered valet parking at $55 NZD a night and agreed to it. Later my husband noticed a public car park literally next door charging only $15 NZD a day. We cancelled two days of the valet parking and moved the car the following day. What followed was two days of unnecessary stress. Instead of refunding the two cancelled nights, the hotel charged us again — meaning we had now paid for four nights we didn’t use. We raised it with reception, received apologies (we understand mistakes happen), and were promised it would be reversed. When we checked later the amount had been charged again, so we had effectively paid for eight nights. We spent far too much of our stay chasing human errors that the assistant manager on duty insisted on calling “system errors.” When I joked that it wasn’t the system but the people, he seemed unable to concede that staff might need better training. A simple admission would have earned more respect. The rooms themselves were mediocre, and the breakfast buffet matched that description — nothing special. At The Cut restaurant the food was good and reasonably priced, but the service was lacking and the lighting felt more café than restaurant. It has potential but needs work. The most professional staff member we dealt with was Raphael (another manager). We had to call him when yet more money was taken from our account after checkout, and he ha

Good location, quiet area but easy walking distance to all the restaurants and bars in the viaduct. Room was ok, a bit dated. You couldn’t really see the tv from the couch or bed though

We stayed at Rydges after arriving from Australia and had hired a car, so parking was essential. On arrival we were offered valet parking at $55 NZD a night and agreed to it. Later my husband noticed a public car park literally next door charging only $15 NZD a day. We cancelled two days of the valet parking and moved the car the following day. What followed was two days of unnecessary stress. Instead of refunding the two cancelled nights, the hotel charged us again — meaning we had now paid for four nights we didn’t use. We raised it with reception, received apologies (we understand mistakes happen), and were promised it would be reversed. When we checked later the amount had been charged again, so we had effectively paid for eight nights. We spent far too much of our stay chasing human errors that the assistant manager on duty insisted on calling “system errors.” When I joked that it wasn’t the system but the people, he seemed unable to concede that staff might need better training. A simple admission would have earned more respect. The rooms themselves were mediocre, and the breakfast buffet matched that description — nothing special. At The Cut restaurant the food was good and reasonably priced, but the service was lacking and the lighting felt more café than restaurant. It has potential but needs work. The most professional staff member we dealt with was Raphael (another manager). We had to call him when yet more money was taken from our account after checkout, and he ha