中央ブルガリアでのラグジュアリー旅行

We had a very disappointing stay. Both rooms we were given had clear cleanliness issues, which is unacceptable when you’re paying for a hotel. Despite raising this properly and providing documentation, we received no meaningful response—just a €10 refund at checkout with no apology. The handling of the situation was poor, and the staff showed little understanding, even interrupting when we tried to explain. Based on this experience, I would not recommend staying here.

Modern large rooms , very comfortable.

空港からタクシーで10分程度とアクセスが良く、部屋は一人で泊まるには十分な広さで、設備の状態もよく快適でした。 ホテル前の大通り向かいに大型スーパーがあったのですが、会員制で旅行者は利用できないみたいでした。コンビニ的なお店は周囲に見つけっれなかったので、そこはちょっと注意が必要かもしれません

Very nice stay in a good hotel in a quiet but central area. Very big suite room. Kind and helpful staff. To consider returning to this hotel.

Arriving at the hotel around midnight, they said there is no room for me despite the Hotels.com’s reservation which didn’t require me to reconfirm. As a result, I had to find another place to stay in the middle of nowhere. It was fortunate that I could find a better place in downtown. I will never make a reservation with them. If you want to stay there I strongly recommend contacting them before your stay.

Modern large rooms , very comfortable.

Arriving at the hotel around midnight, they said there is no room for me despite the Hotels.com’s reservation which didn’t require me to reconfirm. As a result, I had to find another place to stay in the middle of nowhere. It was fortunate that I could find a better place in downtown. I will never make a reservation with them. If you want to stay there I strongly recommend contacting them before your stay.