West London Luxury Vacations

The staff was very nice. The room was very clean. Nothing to complain about. The interior was stunning

Good location, convenient shuttle bus service (costs around £7 a person) and the staff were very helpful and attentive. It was the start of our honeymoon and they upgraded us to a junior suite which was a fantastic start to our trip. The room was spacious and had everything we needed. Restaurant was good quality at breakfast. Great all round

Nice property very very close to the airport quick shuttle ride worth 6.80 pounds although the taxi gave us each the same price so we took it . Nice clean property. Staff was great

Good price for modern style room

Clean tidy room but shower a bit cramped

I stayed for two nights. The room was very spacious and comfortable.The reception and concierge team were friendly. I ordered room service for all my meals and the food was consistently great. Unfortunately, the spa experience, which was a key reason I chose the hotel, was a major disappointment. The spa reception team were friendly and recommended a hot stone massage, but I was instead given what seemed to be a standard full body massage. It felt more like a body rub than a proper treatment. I wasn’t asked about my preferred pressure, any areas of concern, or even asked to complete a consultation form beforehand. The therapist seemed inexperienced, and overall the treatment felt very unprofessional. The spa facilities themselves were also underwhelming. The changing rooms and showers were not particularly clean or well maintained, which further detracted from the experience. I raised my concerns with the main reception team, but unfortunately they did not appear to take the issue seriously and offered no real effort to resolve the situation. Overall, while the room, reception staff, and food were very good, the spa experience let the whole trip down, especially given that it was a key part of why I booked the hotel. In my opinion, the hotel feels closer to a 4-star experience at best. If you’re staying in the area, I would recommend booking the Hilton.

Hotel is difficult to find from Heathrow terminal 5 as the signage is sparse and confusing. Worth the effort to find, however.

Clean comfortable room Bed comfortable Close to tube and shops

Ned was comfortable and it was quiet.

Good location, convenient shuttle bus service (costs around £7 a person) and the staff were very helpful and attentive. It was the start of our honeymoon and they upgraded us to a junior suite which was a fantastic start to our trip. The room was spacious and had everything we needed. Restaurant was good quality at breakfast. Great all round

Clean comfortable room Bed comfortable Close to tube and shops

The breakfast was amazing, the location was great. The room was really warm and you don’t have any control over it. Everyone was really nice and it was peaceful.

Excellent Place to Stay …. Historical place with Modern Day vibes .