Nord Luxury Vacations

Good was good . Staff were lovely. Hotel was clean. Several bits of Gym equipment and most of the spa were faulty. The sauna worked , but the door to it didn’t. The ice cave was not cold . The steam room was just warm ….

Food options were limited but good quality. Beds were comfortable however room layout including bathroom layout where you brush your teeth in the bedroom a bit different.

Our stay was amazing!!! Would come back again.

Breakfast was to die for. Staff was so friendly, beach behind property was beautiful. Would go here again!

We had an overall great stay at this hotel. The rooms were spacious, modern, and very clean – housekeeping was especially thorough every day, which made a big difference. Breakfast offered plenty of variety, and the pool areas were a definite highlight: lots of space, and we never struggled to find a sunbed, which is rare! The rooftop is absolutely stunning. However, when we went up it was very quiet, almost a little too quiet. There was entertainment on some days, but we didn’t know when, and may have missed the schedule if it was shared somewhere. The only slight downside was that the hotel seemed a bit unsure of its vibe. Some days it was tranquil and serene, and then suddenly there’d be a very loud live DJ by the pool that didn’t really match the mood – most people seemed to tune it out. In terms of activities, there were a few exercise options like HIIT, stretching, and personal training. It felt like a missed opportunity not to offer more variety – yoga, Pilates, or aqua aerobics would have been really popular. That said, the comfort, cleanliness, and facilities were excellent, and we’d still happily return – ideally with a bit more clarity on the atmosphere the hotel is going for.

Great resort, lots of shops and dining in walking distance

The negative views of this property all say the same thing: the customer service is not good and the cleanliness/maintenance of the property can be improved. 1 there was litter on the pathway outside our property all the time we were there; 2 the breakfast room staff acted as though they didn't want to be there. It frequently took 10 to 15 mins to get water and an additional 10 mins to get coffee/tea; 3 A la carte breakfast orders were uneven. We were initially told we could order something for our son that we could take up to him. The next day we couldn't; 4 one day, we were sitting outside on the patio. It began to rain lightly but that was not a problem as our table had a large umbrella/sombrero (as did others). I went inside to get some buffet items. When I came out, my husband was sitting in the rain. It emerged that a Spanish family asked for an additional umbrella and the server, without saying a word, took our umbrella to give to them. My husband was the only Black man sitting at breakfast that day. I don't want to jump to conclusions but it is difficult not to in the circumstances. When I objected to the way we had been treated, all of a sudden, we were allowed to order another take-away item for our son. 5 The gym at the hotel was not maintained. On successive days, there were no towels and on at least one day, there was no water. When I went to the reception to ask for them to replenish them, they seemed surprised to be asked.

Great location and service. Beautiful property!

If you are young German which like to party and drinking all day and night this area is for you, other wise stay away!

The negative views of this property all say the same thing: the customer service is not good and the cleanliness/maintenance of the property can be improved. 1 there was litter on the pathway outside our property all the time we were there; 2 the breakfast room staff acted as though they didn't want to be there. It frequently took 10 to 15 mins to get water and an additional 10 mins to get coffee/tea; 3 A la carte breakfast orders were uneven. We were initially told we could order something for our son that we could take up to him. The next day we couldn't; 4 one day, we were sitting outside on the patio. It began to rain lightly but that was not a problem as our table had a large umbrella/sombrero (as did others). I went inside to get some buffet items. When I came out, my husband was sitting in the rain. It emerged that a Spanish family asked for an additional umbrella and the server, without saying a word, took our umbrella to give to them. My husband was the only Black man sitting at breakfast that day. I don't want to jump to conclusions but it is difficult not to in the circumstances. When I objected to the way we had been treated, all of a sudden, we were allowed to order another take-away item for our son. 5 The gym at the hotel was not maintained. On successive days, there were no towels and on at least one day, there was no water. When I went to the reception to ask for them to replenish them, they seemed surprised to be asked.

Great location and service. Beautiful property!