Guatemala Kid friendly Vacations

Everything was great. But i didnt like that why were trying to upcharge me for eatting a snacm from their basket. Saying it was due to a minimum fee. They allowed me to just pay for the signle item, but something like this shouldnt of even been a issue. It was from the female at the front desk. The other staff were very kind and all the amenities were great for what it was. Would stay again if they didnt try to surprise me with trying to get more money out of me.

The food was basic, not many options to choose.

Great Breakfast Buffet. The hotel is in the entrance of Antigua, so it´s about 4,000 steps from the Cathedral and the park (where restaurants and coffe shops are). Nice rooms (clean, TV, bathtub, etc). The Hotel has abot 3 museums inside. This hotel was build on a ancient catholic convent where monks and priests lived their religious life. There are catacombs with the remains of the people that lived there. Trully, the only real 5 star hotel in Central America.

Room was okay, the place is beautiful; Antigua is magical and the hotel is nice and beautiful everywhere you go. The issue is service needs work. I was asked to leave my ID for a lent umbrella, leaving me with no ID in case police stops me, I’m paying well over two hundred per night and they don’t trust me with my umbrella? Could ask me to leave my room key so I don’t forget the umbrella or even make me sign a “loose it and pay for it ticket” ; but requiring me leave my ID was a discomfort. I think the staff is polite, but need some service training, I asked for tips on restaurants, favorite ruins within the city to visit, areas to walk to; all with multiple staff members and answers were always lukewarm “it’s all good” “anywhere is fine.

Great location into the city center. Room was comfortable aside from an issue with ants which the hotel assisted with quickly. Our room was on the main level and the road is quite loud due to cars going by all hours of the night, so bring ear plugs. The rooftop breakfast was lovely and had fantastic views.

The food was basic, not many options to choose.

Great Breakfast Buffet. The hotel is in the entrance of Antigua, so it´s about 4,000 steps from the Cathedral and the park (where restaurants and coffe shops are). Nice rooms (clean, TV, bathtub, etc). The Hotel has abot 3 museums inside. This hotel was build on a ancient catholic convent where monks and priests lived their religious life. There are catacombs with the remains of the people that lived there. Trully, the only real 5 star hotel in Central America.

Room was okay, the place is beautiful; Antigua is magical and the hotel is nice and beautiful everywhere you go. The issue is service needs work. I was asked to leave my ID for a lent umbrella, leaving me with no ID in case police stops me, I’m paying well over two hundred per night and they don’t trust me with my umbrella? Could ask me to leave my room key so I don’t forget the umbrella or even make me sign a “loose it and pay for it ticket” ; but requiring me leave my ID was a discomfort. I think the staff is polite, but need some service training, I asked for tips on restaurants, favorite ruins within the city to visit, areas to walk to; all with multiple staff members and answers were always lukewarm “it’s all good” “anywhere is fine.