Search Hotels in Guatemala Department

"El front desk personal no son amables ni tienen cortesía con el cliente"

"booked the hotel for a night at around 9 pm and arrived at the property at around 11 pm. As soon as we got into the room, we noticed that there was no AC and asked to check out and get a refund (mind you we were only on the property for less than 10 mins) they did not grant it even though the listing on hotels.com does not mention that the property does not have AC. not helpful customer service/staff. and the rooms look nothing like the images, they clearly posted a picture of their best room."

"Hotel was great located in a good spot close to everything. Staff friendly breakfast great. Only had a hot tub but a pool would have been nice"

"Good"

"Staff was 10/10. Location was 10/10. Room was 20/10. Zero noise. I recommend this hotel any time. Stayed in the 6th floor."

"The room was clean and very comfortable, and the staff was friendly and helpful. Best of all was the amazing breakfast. There was something for everyone's tastes!"

"Only room with AC is in front of Lobby, in middle of entrance, wall is a full window. Extremely noisy."

"El desayuno es Regular le falta sazón a la comida mala calidad y el servio de limpieza llego abrir la habitación sin permiso mientras yo dormía aun habiendo puesto el cartel de no molestar. Las chicas de recepción muy amables excelente servicio. En el parqueo no podía salir el tiket me daba invalido hasta q llego 10 minutos después el vigilante a habrír la pluma . La habitación muy bonita limpia y agradable."

"El desayuno estuvo espectacular, ¡felicitaciones! Sin embargo, fue una pena que no cuenten con servicio al aeropuerto. El personal del front desk simplemente me indicó que, por ser domingo, debía ver por mi cuenta cómo llegar. Lamentablemente, no percibí intención de ayudar. La alfombra de la habitacion no es de un hotel 4-5 estrellas."